Subject: Ticket Assigned - Conversation with Sharjeel
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 12:18:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sharjeel Sharjeel                    Hi           03:48 PM, 30th Mar                     Sharjeel                    I have four orders  Order # 9422771713 9422773682 9422965833 9422967806           03:50 PM, 30th Mar                     Sharjeel                    First two of them are already delivered           03:50 PM, 30th Mar                     Sharjeel                    They were as gifts but the recipient wants to exchange them           03:50 PM, 30th Mar                     Sharjeel                    Can you help me on this           03:50 PM, 30th Mar                   Mais                   Hi SHarjeel, Good Evening. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           03:57 PM, 30th Mar                   Mais                   Please give me a minute to check.           03:57 PM, 30th Mar                 
     Sharjeel                    Please           03:58 PM, 30th Mar                   Mais                   We kindly ask you to please allow us 24 hours so that the orders can be delivered           04:02 PM, 30th Mar                     Sharjeel                    Then how can the receiver return them ?           04:03 PM, 30th Mar                     Sharjeel                    Two of them are already delivered           04:03 PM, 30th Mar                     Sharjeel                    But they want to exchange these items           04:03 PM, 30th Mar                   Mais                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           04:07 PM, 30th Mar                     Sharjeel                    Yes but they are not assembled and just delivered           04:09 PM, 30th 
 Mar                     Sharjeel                    Actually they were gifts They already have these things so they want to exchange           04:09 PM, 30th Mar                     Sharjeel                    Two items are delivered and two are scheduled for tomorrow           04:10 PM, 30th Mar                     Sharjeel                    Can you please help me in this situation           04:10 PM, 30th Mar                   Mais                   Please accept our full apology that these items are non returnable unless they were damaged           04:12 PM, 30th Mar                   Mais                   Is there anything else I can assist you with?           04:13 PM, 30th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           04:18 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5951740