Subject: Ticket Assigned - Conversation with Joury
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 12:09:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Joury Joury                    Hello           03:50 PM, 30th Mar                     Joury                    I want to exchange and refund           03:51 PM, 30th Mar                   Mais                   Hi Joury, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:52 PM, 30th Mar                     Joury                    How can I exchange and refund?           03:53 PM, 30th Mar                     Joury                    I cant from the app           03:53 PM, 30th Mar                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can retu
 rn the items to the store and you can check with them about their return/exchange policy.           03:54 PM, 30th Mar                   Mais                   Please confirm your wish about returning the items through the online, and we will do the needful           03:54 PM, 30th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:56 PM, 30th Mar                     Joury                    Yes           03:56 PM, 30th Mar                     Joury                    How           03:57 PM, 30th Mar                   Mais                   Please share with us the names of the items you want to return           04:00 PM, 30th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:02 PM, 30th Mar                     Joury                             04:02 PM, 30th Mar                     Joury                             04:02 PM, 30th Mar      
                Joury                             04:02 PM, 30th Mar                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 8422851026 dated on 30-3-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           04:04 PM, 30th Mar                   Mais                   Is there anything else I can assist you with?           04:06 PM, 30th Mar                     Joury                    Thenk you           04:07 PM, 30th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:09 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5951654