Subject: Ticket Assigned - Conversation with Milena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 11:18:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Milena Milena                    Hi           03:05 PM, 30th Mar                   Mais                   Hi Milena, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:06 PM, 30th Mar                     Milena                    Hi. I need help with returning some items through the app           03:06 PM, 30th Mar                     Milena                    My last order is not marked as delivered so I can not return items           03:07 PM, 30th Mar                     Milena                             03:08 PM, 30th Mar                     Milena                    It shows processing even though I received it two days ago           03:08 PM, 30th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you.           03:09 PM, 30th Mar   
                 Mais                   Could you please share with us the names of the items you want to return as they are on the site?           03:09 PM, 30th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:11 PM, 30th Mar                     Milena                    Embelished neck t-shirt with 3/4 sleeve           03:11 PM, 30th Mar                     Milena                    Actually, I would rather get the same but a size smaller           03:12 PM, 30th Mar                     Milena                    Is this a possibility           03:12 PM, 30th Mar                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the 
 store and you can check with them about their return/exchange policy.           03:13 PM, 30th Mar                     Milena                    Ok. Please initiate the return of this item.           03:13 PM, 30th Mar                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 8422685806 dated on 30-3-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           03:16 PM, 30th Mar                     Milena                    Thank you so much           03:16 PM, 30th Mar                   Mais                   Is there anything else I can assist you with?           03:17 PM, 30th Mar                     Milena                    No. You were very helpful. Thank you!           03:17 PM, 30th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:18 PM, 30th Mar      
                                     View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5951175