Subject: New Reply Received - Conversation with Anabia Fatima
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 11:13:17 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Conversation with Anabia Fatima  Ticket comment <div>Yes i got my parcel but u didnt drop it at the pivkup point which i hav choosen i hav to go al through far to pick it up nd i got my order thnk u<br><br>
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<div>On 30-Mar-2023, at 11:24 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5919059</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5919059<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Anabia,</div>
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<div dir="ltr">Thank you for reaching out to Max.<br><br>We sincerely apologize for any inconvenience caused and for the delay. This is definitely not the experience we wish you had when shopping on our website.<br><br>We would like to inform you that after checking your order 9420924607, and according to the information available to us, it turns that your order was successfully picked up on ​3/29/23, so could you please confirm if you have received the items?<br><br>Once again please accept our full apology for the delay, and make sure that this error will be raised to the concerned team to try not to repeat this error again. Your time and your comfort are important to us.<br><br>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Max </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5919059