Subject: Ticket Assigned - Conversation with Humz Rasool
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 11:02:15 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Humz Rasool Humz Rasool                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  humz rasool Bot:  Hi humz rasool, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9422642322 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC032923002140     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0559225108            02:52 PM, 30th Mar                     Humz Rasool                    no one called me or came to my home for deliveey and now it says requested for reschedule delivery           02:53 PM, 30th Mar                     Humz Rasool                    its happened yesterday too while i was home all day and phone was with me           02:54 PM, 30th Mar                   Mais                   Hi Humz, Good Afternoon. Thank you for contacting Centrepoint, My name is Mais. We would be happy to help you.           02:54 PM, 30th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:55 PM, 30th Mar                     Humz Rasool                    hello mais           02:55 PM, 30th Mar                   Mais                   Could you please confirm your contact number and your address?           02:55 PM, 30th Mar                     Humz Rasool                    0559225108           02:55 PM, 30th Mar                     Humz Rasool                    Victoria residency apartment 310.. jabel ali near alfurjan           02:55 PM, 30th Mar                     Humz Rasool                    opposite discovery gardens           02:56 PM, 30th Mar                     Humz Rasool                    please contact the delivery guy and ask him whats thr problem and why no one called for the delivery yet           02:57 PM, 30th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:58 PM, 30th Mar                   Mais                   We will get in touch with you at the soonest we can           02:58 PM, 30th Mar                     Humz Rasool                    okay inshallah           02:59 PM, 30th Mar                   Mais                   Is there anything else I can assist you with?           02:59 PM, 30th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:01 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5951036