Subject: Ticket Assigned - Conversation with R.S
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 07:00:08 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with R.S R.S                    Hi           10:45 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:45 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:45 AM, 30th Mar                     R.S                    1           10:45 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Hello R.S , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:45 AM, 30th Mar                     R.S                    1           10:45 AM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:45 AM, 30th Mar                     R.S                    9422568683           10:46 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032823003425    You can also easily track your order from My Account > Order History.             10:46 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:46 AM, 30th Mar                     R.S                    2           10:46 AM, 30th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:46 AM, 30th Mar                     R.S                    1           10:46 AM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:46 AM, 30th Mar                     R.S                    [email-masked]           10:46 AM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:46 AM, 30th Mar                   Mais                   Hi Aries, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           10:49 AM, 30th Mar                   Mais                   We can see that you have contacted us regarding your order 9422568683           10:49 AM, 30th Mar                     R.S                    Yes           10:49 AM, 30th Mar                   Mais                   As per our records the order has been delivered on 28-3-23, could you please confirm this?           10:49 AM, 30th Mar                     R.S                    Yes           10:49 AM, 30th Mar                     R.S                    But its still showing under process in account status due to which I am unable to create return request           10:50 AM, 30th Mar                     R.S                             10:51 AM, 30th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           10:52 AM, 30th Mar                   Mais                   Could you please share with us the names of the items you want to return as they are on the site?           10:52 AM, 30th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           10:54 AM, 30th Mar                     R.S                             10:54 AM, 30th Mar                     R.S                    Full order execpt item no.2           10:55 AM, 30th Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:55 AM, 30th Mar                     R.S                    Sure           10:55 AM, 30th Mar                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 9422568683 dated on 30-3-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           10:57 AM, 30th Mar                     R.S                    Ok thanks           10:58 AM, 30th Mar                   Mais                   Is there anything else I can assist you with?           10:58 AM, 30th Mar                     R.S                    No, thanks for assitance           10:58 AM, 30th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           10:59 AM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5949307