Subject: Note Added - [#5921753] Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 19:46:03 +0000 (UTC)

Hi ,    Hck Alrai added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5921753    Subject:  Conversation with User   Requester: User    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear mr Kassem,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">I checked with customer money received in her account.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<span style="mso-bookmark:_Hlk93509664"></span><span style="mso-bookmark:_Hlk93509664"></span><span style="mso-bookmark:_Hlk93509664"></span><span style="mso-bookmark:_Hlk93509664"></span><span style="mso-bookmark:_Hlk93509664"></span><table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="599" style="width:449.4pt">
<tbody>
<tr style="height:125.0pt">
<td colspan="2" style="padding:0in 0in 0in 0in;height:125.0pt">
<div class="MsoNormal" style="line-height:105%"><a rel="noreferrer">Best Regards,</a></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style="mso-bookmark:_Hlk93509664">Mohamed Hussein</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style="mso-bookmark:_Hlk93509664">Al Rai - Kuwait</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style="mso-bookmark:_Hlk93509664"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style="mso-bookmark:_Hlk93509664">M +965 65825616</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%">
<span style="mso-bookmark:_Hlk93509664"><span style="font-size:9.0pt;line-height:105%;color:black">E </span></span><span style="mso-bookmark:_Hlk93509664"></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="mso-bookmark:_Hlk93509664"><span style="font-size:9.0pt;line-height:105%;color:#0563C1">[email-masked]</span></span><span style="mso-bookmark:_Hlk93509664"></span></a><span style="mso-bookmark:_Hlk93509664"><span style="font-size:9.0pt;line-height:105%;color:black"></span></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%">
<span style="mso-bookmark:_Hlk93509664"></span><a href="http://www.homecentre.com/" rel="noreferrer"><span style="mso-bookmark:_Hlk93509664"><span style="font-size:9.0pt;line-height:105%;color:black">homecentre.com</span></span><span style="mso-bookmark:_Hlk93509664"></span></a><span style="mso-bookmark:_Hlk93509664"><span style="font-size:9.0pt;line-height:105%;color:#323E4F"></span></span>
</div>
<div></div>
<div></div>
</td>

<td width="13" rowspan="2" style="width:9.9pt;padding:0in 0in 0in 0in;height:125.0pt">
<div class="MsoNormal" style="line-height:105%">
<span style="mso-bookmark:_Hlk93509664"><span style='font-family:"Times New Roman",serif;color:#323E4F'><img width="6" height="165" style="width:.0625in;height:1.7187in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjA4MDQ0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7C2xMUEVRzl41dpJhbD4VZcp8iZW3RO9F1qbyurtmwo" data-id="2044016080448" alt="line"></span></span><span style="mso-bookmark:_Hlk93509664"><span style="color:#323E4F"></span></span>
</div>
<div></div>
<div></div>
</td>

<td width="258" rowspan="2" style="width:193.55pt;padding:0in 0in 0in 0in;height:125.0pt">
<div class="MsoNormal" style="line-height:105%;vertical-align:top">
<span style="mso-bookmark:_Hlk93509664"></span><a href="../../../Local/Microsoft/Windows/INetCache/Content.Outlook/UW3RPMYE/madhu.docx" rel="noreferrer"><span style="mso-bookmark:_Hlk93509664"><span style="color:blue;text-decoration:none"><img width="198" height="141" style="width:2.0625in;height:1.4687in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjA4MDQ1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RyWUox67MocasWnIVyD0aHo3iYdS4_qcQDk0cIdz_P8" data-id="2044016080450" alt="logo"></span></span><span style="mso-bookmark:_Hlk93509664"></span></a><span style="mso-bookmark:_Hlk93509664"><span style="color:#323E4F"></span></span>
</div>
<div></div>
<div></div>
</td>

</tr>
<tr style="height:22.7pt">
<td width="114" style="width:85.5pt;padding:0in 0in 0in 0in;height:22.7pt">
<div class="MsoNormal" style="line-height:105%">
<span style="mso-bookmark:_Hlk93509664"><span style='font-size:9.0pt;line-height:105%;font-family:"Times New Roman",serif;color:black'>FOLLOW US ON</span></span><span style="mso-bookmark:_Hlk93509664"><span style="color:#323E4F"></span></span>
</div>
<div></div>
<div></div>
</td>

<td width="214" style="width:160.45pt;padding:0in 0in 0in 0in;height:22.7pt">
<div class="MsoNormal" style="line-height:105%">
<span style="mso-bookmark:_Hlk93509664"></span><a href="http://www.facebook.com/Homecentrestores" rel="noreferrer"><span style="mso-bookmark:_Hlk93509664"><span style='font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjA4MDQ1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vQAB4UBv4NOrlU0YSwBEc7Xfpa06u-5Z-ZO-MJqxD_A" data-id="2044016080451"></span></span><span style="mso-bookmark:_Hlk93509664"></span></a><span style="mso-bookmark:_Hlk93509664"></span><a href="http://www.twitter.com/askhomecentre" rel="noreferrer"><span style="mso-bookmark:_Hlk93509664"><span style='font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjA4MDQ1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BNoOSAhHRfkq-elo3vPwtDi7PTQrS_fvADOw0uGjiIk" data-id="2044016080452"></span></span><span style="mso-bookmark:_Hlk93509664"></span></a><span style="mso-bookmark:_Hlk93509664"></span><a href="https://www.youtube.com/user/Homecentrestore" rel="noreferrer"><span style="mso-bookmark:_Hlk93509664"><span style='font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjA4MDQ1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.e39ofbWALtEbpdfYNLFf5d0W62XlXN7jgAQIEXITTWg" data-id="2044016080453"></span></span><span style="mso-bookmark:_Hlk93509664"></span></a><span style="mso-bookmark:_Hlk93509664"></span><a href="https://instagram.com/homecentrestores" rel="noreferrer"><span style="mso-bookmark:_Hlk93509664"><span style='font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjA4MDQ1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jN39W84CCUiVW-3nuVFb-9tDkVhJGy-sWyxA5_y56tc" data-id="2044016080454"></span></span><span style="mso-bookmark:_Hlk93509664"></span></a><span style="mso-bookmark:_Hlk93509664"><span style="color:#323E4F"></span></span>
</div>
<div></div>
<div></div>
</td>

</tr>
<tr>
<td width="114" style="border:none"></td>
<td width="214" style="border:none"></td>
<td width="13" style="border:none"></td>
<td width="258" style="border:none"></td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Mohamed Kassem &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Wednesday, March 29, 2023 2:05 PM<br>
<b>To:</b> [email-masked]; Hckmgr Alrai &lt;[email-masked]&gt;; Hckmgr Alrai &lt;[email-masked]&gt;; Hck Alrai &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5921753] - Conversation with User</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">Dear Hussain, </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">Kindly call the customer to sort it out </div>
<div></div>
<div></div>
</div>
<div id="ms-outlook-mobile-signature">
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">Thanks</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">Mohamed Kassem </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">Senior store manager </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">Home Centre Al Rai - Kuwait </div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr align="center">
</div>
<div id="divRplyFwdMsg">
<div class="MsoNormal">
<b><span style="color:black">From:</span></b><span style="color:black"> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, March 29, 2023 10:35:01 AM<br>
<b>To:</b> Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5921753] - Conversation with User</span> </div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt">Kindly update us on this issue ASAP.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt">The customer is complaining that he did not receive the refund from the first of Feb in the Alrai branch, please check the attached details and advise.<br>
<br>
Customer's name: Dr. Shaha altammar<br>
Customer's contact number: 99776889<br>
Store name: Alrai basement<br>
<br>
Thanks for your help!<br>
<br>
Regards,<br>
Mais.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5921753:1125156</span><span style="font-size:10.5pt">
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>