Subject: Ticket Assigned - Conversation with Faye Mamangun
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 13:25:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Faye Mamangun Faye Mamangun                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi faye mamangun, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:10 PM, 29th Mar                   Mais                   Hi Faye, Good Evening. Thank you for contacting Centreoint. My name is Mais. We would be happy to help you.           05:11 PM, 29th Mar                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           05:11 PM, 29th Mar                     Faye Mamangun                    Hello. Order number 9419784084. I received a message yesterday that driver is on the way to pick up the item but he never came           05:11 PM, 29th Mar                     Faye Mamangun                    Can you please check, its been days now           05:12 PM, 29th Mar                     Faye Mamangun                    hello ?           05:14 PM, 29th Mar                   Mais                   Please give me a minute to check.           05:15 PM, 29th Mar                     Faye Mamangun                    okay           05:15 PM, 29th Mar                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           05:16 PM, 29th Mar                     Faye Mamangun                    0555109790 - im currently staying at Star Metro Deira Hotel Apartments, Room 308           05:17 PM, 29th Mar                     Faye Mamangun                    a different number was registered to my account but my phone is broken at the moment so i gave an alternative number last time when i called your customer service           05:18 PM, 29th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             05:20 PM, 29th Mar                   Mais                   We will get in touch with you at the soonest we can           05:20 PM, 29th Mar                     Faye Mamangun                    Are you going to give me a call ?           05:21 PM, 29th Mar                     Faye Mamangun                    or should i wait in this chat ?           05:21 PM, 29th Mar                   Mais                   Kindly note that we will raise the issue to the courier team and we will update you through your email.           05:21 PM, 29th Mar                     Faye Mamangun                    Okay, can you update me on my alternative email then ?           05:22 PM, 29th Mar                     Faye Mamangun                    [email-masked]           05:22 PM, 29th Mar                   Mais                   Sure, we will update you through your email [email-masked] at the soonest we can           05:23 PM, 29th Mar                     Faye Mamangun                    Thank you very much. Thats all i need           05:23 PM, 29th Mar                   Mais                   Is there anything else I can assist you with?           05:24 PM, 29th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:25 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5945521