Subject: Ticket Assigned - Conversation with Sarah Abuzeyad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 12:47:55 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sarah Abuzeyad Sarah Abuzeyad                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  sarah abuzeyad Bot:  Hi sarah abuzeyad, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4722705544 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0329230002435     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097470740925            04:42 PM, 29th Mar                   Mais                   Hi Sarah, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:42 PM, 29th Mar                   Mais                   We can see that you have contacted us regarding your order 4722705544           04:42 PM, 29th Mar                     Sarah Abuzeyad                    Hello           04:43 PM, 29th Mar                   Mais                   We have checked for you and found via your order tracking number that your order 4722705544 has been out for delivery on 29-3-23, and we hope it will be delivered to you as soon as possible.           04:43 PM, 29th Mar                     Sarah Abuzeyad                    Yes           04:43 PM, 29th Mar                     Sarah Abuzeyad                    I need the driver number           04:43 PM, 29th Mar                     Sarah Abuzeyad                    I need to know exactly whe he will come           04:43 PM, 29th Mar                   Mais                   Please accept our full apology as we do not have the courier's numbers, however he will call you before delivering the order so please arrange with him to deliver your items at your specified time           04:44 PM, 29th Mar                     Sarah Abuzeyad                    I will not be available at home after 6:30 pm           04:44 PM, 29th Mar                     Sarah Abuzeyad                    But how its out for delivery since 10 am and he didn't contact me until now           04:45 PM, 29th Mar                   Mais                   Please be assured that we will do our best to deliver your order at the soonest we can           04:45 PM, 29th Mar                   Mais                   And the courier will contact you as soon as possible.           04:45 PM, 29th Mar                     Sarah Abuzeyad                    Ok we will see           04:46 PM, 29th Mar                     Sarah Abuzeyad                    Thanks           04:46 PM, 29th Mar                   Mais                   Is there anything else I can assist you with?           04:46 PM, 29th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:47 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5945249