Subject: Ticket Assigned - Conversation with Akshay Das
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 11:11:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Akshay Das Akshay Das                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi akshay das, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9422669831 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:57 PM, 29th Mar                   Mais                   Hi Akshay, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:58 PM, 29th Mar                   Mais                   We can see that you have contacted us regarding your order 9422669831           02:58 PM, 29th Mar                     Akshay Das                    Please check the order is ready for pick up ???           02:58 PM, 29th Mar                     Akshay Das                    Yes the same           02:58 PM, 29th Mar                     Akshay Das                    It's a gift for someone and he is flying by today. So can please check Weather the product is ready for collection or not!!!           03:00 PM, 29th Mar                     Akshay Das                    Whether#           03:00 PM, 29th Mar                     Akshay Das                    mais... Hope u r still available!!!!           03:01 PM, 29th Mar                     Akshay Das                    If you are busy please connect with any other representative.           03:03 PM, 29th Mar                     Akshay Das                    Start Again           03:04 PM, 29th Mar                     Akshay Das                    Start Again           03:04 PM, 29th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:04 PM, 29th Mar                   Mais                   Please give me a minute to check.           03:04 PM, 29th Mar                   Mais                   We would like to inform you that your order 9422669831 is now ready for collection.  Kindly make sure to have your ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           03:07 PM, 29th Mar                   Mais                   In case you did not receive the SMS, you can use this conversation as a proof to collect your tiems           03:08 PM, 29th Mar                   Mais                   In case you did not receive the SMS, you can use this conversation as a proof to collect your items.           03:08 PM, 29th Mar                   Mais                   Is there anything else I can assist you with?           03:10 PM, 29th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:11 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944596