Subject: Ticket Assigned - Conversation with ~M
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 11:03:40 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ~M ~M                    Hi           02:47 PM, 29th Mar                     ~M                    My name is mona           02:47 PM, 29th Mar                   Mais                   Hi Mona, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:48 PM, 29th Mar                     ~M                    I returned item for more than one month           02:48 PM, 29th Mar                     ~M                    And I don’t receive my money back           02:48 PM, 29th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:49 PM, 29th Mar                     ~M                    So           02:49 PM, 29th Mar                   Mais                   Could you please confirm if this is the intended order 9414415831?           02:50 PM, 29th Mar                     ~M                             02:51 PM, 29th Mar                   Mais                   We would like to inform you that we have processed the refund of amount AED109.6232 on 2/18/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:51 PM, 29th Mar                     ~M                    This is the last email I received from you           02:51 PM, 29th Mar                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully.           02:51 PM, 29th Mar                     ~M                    Did u finished from your side?           02:52 PM, 29th Mar                     ~M                    I mean are u sure u send my money back?           02:53 PM, 29th Mar                   Mais                   Yes sure, we have processed the refund successfully from our end           02:54 PM, 29th Mar                     ~M                    I will check           02:55 PM, 29th Mar                     ~M                    From the bank           02:55 PM, 29th Mar                   Mais                   We thank your patience and understanding.           02:56 PM, 29th Mar                   Mais                   Is there anything else I can assist you with?           02:58 PM, 29th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:03 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944542