Subject: Ticket Assigned - Conversation with ?
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 10:47:46 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Good afternoon           02:26 PM, 29th Mar                     ?                    Can i change the size of the items that i ordered online?           02:26 PM, 29th Mar                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:26 PM, 29th Mar                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           02:26 PM, 29th Mar                     ?                    2 items
  was big and 2 i want to change the items           02:27 PM, 29th Mar                     ?                    So can you arrange for me the return process and refund so i can order online again           02:28 PM, 29th Mar                   Mais                   Sure, could you please share with us the names of the items you want to return as they are on the site?           02:29 PM, 29th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:31 PM, 29th Mar                     ?                             02:31 PM, 29th Mar                     ?                             02:32 PM, 29th Mar                     ?                    Those items iwant to exchange           02:32 PM, 29th Mar                   Mais                   We would like to inform you that we will create a return request for these items and you will receive the refund, as we do not online exchange option right now.           02:35 PM, 29t
 h Mar                     ?                    Okay. When it will be possible?           02:35 PM, 29th Mar                   Mais                   Kindly note that you can check with the store team regarding the exchange, and we will do our best to raise our quality service in order to meet all your wish.           02:37 PM, 29th Mar                     ?                    What you mean?           02:37 PM, 29th Mar                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           02:39 PM, 29th Mar                     ?                    Yes you said that before.           02:40 PM, 29th Mar                     ?      
               I was asking when the return process. I already said i want a return process and refund so i can reorder           02:41 PM, 29th Mar                   Mais                   Please give me a minute to check.           02:42 PM, 29th Mar                     ?                    Okay           02:43 PM, 29th Mar                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 9421884693 dated on 29-3-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           02:45 PM, 29th Mar                   Mais                   Is there anything else I can assist you with?           02:46 PM, 29th Mar                     ?                    Okay thank you.  It will be pick up in same delivery location, right?           02:46 PM, 29th Mar                   Mais                   Yes sure.           02:46 PM, 29th Mar                     ?                    Oka
 y thank you           02:47 PM, 29th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:47 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944448