Subject: Ticket Assigned - Conversation with Geraldine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 10:38:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Geraldine Geraldine                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi geraldine, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9422379825 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032723004992     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0507081949            02:30 PM, 29th Mar                     Geraldine                    Ok           02:30 PM, 29th Mar                   Mais                   Hi Geraldine, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:30 PM, 29th Mar                   Mais                   We can see that you have contacted us regarding your order 9422379825           02:30 PM, 29th Mar                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           02:30 PM, 29th Mar                     Geraldine                    Address: 1401 Palacio Tower, Dubai Silicon Oasis.           02:31 PM, 29th Mar                     Geraldine                    Contract 050 7081949           02:31 PM, 29th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:35 PM, 29th Mar                   Mais                   We will get in touch with you at the soonest we can           02:35 PM, 29th Mar                   Mais                   Is there anything else I can assist you with?           02:37 PM, 29th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:38 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944384