Subject: Ticket Assigned - Conversation with EmaaR G.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 10:37:48 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with EmaaR G. EmaaR G.                    ?           02:14 PM, 29th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:14 PM, 29th Mar                   Centrepoint UAE whatsapp bot                    Hello EmaaR G. , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:14 PM, 29th Mar                     EmaaR G.                    2           02:14 PM, 29th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:14 PM, 29th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:14 PM, 29th Mar                     EmaaR G.                    2           02:14 PM, 29th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:14 PM, 29th Mar                     EmaaR G.                    1           02:14 PM, 29th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:14 PM, 29th Mar                     EmaaR G.                    [email-masked]           02:15 PM, 29th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:15 PM, 29th Mar                   Mais                   Hi Emaar, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:17 PM, 29th Mar                     EmaaR G.                    How many times i should tell you about  the return order number 1004114086.  If you want drop the return on near location i can.           02:17 PM, 29th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:17 PM, 29th Mar                   Mais                   Please give me a minute to check.           02:17 PM, 29th Mar                   Mais                   We would like to inform you that the new return request was created on 26-3-23 and we will do our best to collect your items at the soonest, so please confirm your contact number and your address so that we can do the needful           02:20 PM, 29th Mar                   Mais                   And we regret to inform you that the order has been exceeds 14 days and may the store team will not accept returning the items, however please be assured that we will do our best to solve this issue on a priority.           02:20 PM, 29th Mar                     EmaaR G.                    I fequest for the return next day of order           02:21 PM, 29th Mar                     EmaaR G.                    14 days you didnt take the return back           02:21 PM, 29th Mar                     EmaaR G.                    And if the size was perrfect like others so why i shold be return only thi           02:22 PM, 29th Mar                   Mais                   Sure, I totally understand you and please be assured that we will do our best to solve this issue at the soonest we can           02:23 PM, 29th Mar                     EmaaR G.                    The same diaptxh contact           02:24 PM, 29th Mar                     EmaaR G.                    And address           02:24 PM, 29th Mar                     EmaaR G.                    Hor al anz dubai           02:24 PM, 29th Mar                   Mais                   Could you please confirm if this is your contact number +971501922057?           02:26 PM, 29th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:28 PM, 29th Mar                   Mais                   I have not received a response from you still, please confirm if we are still connected?           02:31 PM, 29th Mar                     EmaaR G.                    Yes           02:31 PM, 29th Mar                     EmaaR G.                    Please call in day yime           02:31 PM, 29th Mar                     EmaaR G.                    Please call in day yimings           02:31 PM, 29th Mar                     EmaaR G.                    Timings           02:32 PM, 29th Mar                     EmaaR G.                    That is the same number           02:32 PM, 29th Mar                     EmaaR G.                    There?           02:33 PM, 29th Mar                     EmaaR G.                    R we still connected?           02:33 PM, 29th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:35 PM, 29th Mar                   Mais                   We will get in touch with you at the soonest we can           02:36 PM, 29th Mar                     EmaaR G.                    Ok           02:36 PM, 29th Mar                   Mais                   Is there anything else I can assist you with?           02:36 PM, 29th Mar                     EmaaR G.                    No thanks           02:36 PM, 29th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:37 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944380