Subject: Ticket Assigned - Conversation with Maha Wamiq
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 10:27:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maha Wamiq Maha Wamiq                    Hello. I have a complaint to make.           02:10 PM, 29th Mar                     Maha Wamiq                             02:10 PM, 29th Mar                     Maha Wamiq                             02:10 PM, 29th Mar                   Mais                   Hi Maha, Good Afternoon. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           02:10 PM, 29th Mar                     Maha Wamiq                    This is my order number and this was the product i ordered.           02:11 PM, 29th Mar                     Maha Wamiq                    This is what i got. Completely different from displayed picture           02:11 PM, 29th Mar                     Maha Wamiq                    Still i tried to give it to my baby but the design is so gross that his nostrils are getting blocked while putting this pacifier making him more uncomfortable as he can’t breath with it.           02:12 PM, 29th Mar                     Maha Wamiq                    What should i do with these pacifiers now?           02:12 PM, 29th Mar                   Mais                   This is clearly not the experience we want our customers to have when they shop with us.           02:14 PM, 29th Mar                   Mais                   Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process. Our quality check professionals always checks if the items are in good shape or not.           02:14 PM, 29th Mar                   Mais                   We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           02:14 PM, 29th Mar                     Maha Wamiq                    So what should i do with them now? These are useless for me           02:15 PM, 29th Mar                     Maha Wamiq                    I am your regular customer as i order plenty of things from babyshop. If this is what u can do for me then sorry i am not going to order anything in future           02:15 PM, 29th Mar                     Maha Wamiq                    Why should i consider this as exception? I have paid a price for this gross product which u people have sent to me           02:17 PM, 29th Mar                   Mais                   Please give me a minute to check.           02:19 PM, 29th Mar                     Maha Wamiq                    Kindly resolve this issue otherwise I’ll write an email regarding this product. That’s not how a customer should be treated after paying the amount you have asked for the product.           02:21 PM, 29th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:24 PM, 29th Mar                   Mais                   We would like to inform you that we have processed the refund of amount AED21.25 as a goodwill, on 29-3-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:25 PM, 29th Mar                     Maha Wamiq                    Thanks           02:25 PM, 29th Mar                   Mais                   Is there anything else I can assist you with?           02:25 PM, 29th Mar                     Maha Wamiq                    No thanks           02:26 PM, 29th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           02:27 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944299