Subject: Ticket Assigned - Conversation with Rai Ali Abbas
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 10:24:46 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rai Ali Abbas Rai Ali Abbas                    Hi           01:56 PM, 29th Mar                   Mais                   Hi Rai, Good Afternoon. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           01:57 PM, 29th Mar                     Rai Ali Abbas                    Hi Mais           01:58 PM, 29th Mar                     Rai Ali Abbas                    This is regarding order # 9418300924           01:59 PM, 29th Mar                   Mais                   Yes please           01:59 PM, 29th Mar                     Rai Ali Abbas                    I ordered a quilted mattress protector with size 130×70 cm           01:59 PM, 29th Mar                     Rai Ali Abbas                    The one i received is 12×60           01:59 PM, 29th Mar                     Rai Ali Abbas                    120×60           02:00 PM, 29th Mar                     Rai Ali Abbas                    Can this be exchanged please???           02:02 PM, 29th Mar                     Rai Ali Abbas                    Or returned           02:02 PM, 29th Mar                   Mais                   Please give me a minute to check.           02:07 PM, 29th Mar                   Mais                   Could you please confirm if this is the intended order 9419190308           02:07 PM, 29th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:09 PM, 29th Mar                     Rai Ali Abbas                    Yes           02:09 PM, 29th Mar                     Rai Ali Abbas                    9418300924           02:10 PM, 29th Mar                     Rai Ali Abbas                    This is regarding order # 9418300924           02:10 PM, 29th Mar                   Mais                   As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on Mar 9, 2023, so we won't be able to initiate a return request here.           02:12 PM, 29th Mar                     Rai Ali Abbas                    I just opened this today           02:13 PM, 29th Mar                     Rai Ali Abbas                    It should also be your policy to send correct sizes           02:14 PM, 29th Mar                     Rai Ali Abbas                    Its a mistake at end of babyshop. I'm not requesting a return for fun.           02:14 PM, 29th Mar                   Mais                   Could you please share with us images about the item you received? and please elaborate to us the reason of opening the item delayed.           02:15 PM, 29th Mar                     Rai Ali Abbas                             02:15 PM, 29th Mar                     Rai Ali Abbas                             02:15 PM, 29th Mar                     Rai Ali Abbas                             02:15 PM, 29th Mar                     Rai Ali Abbas                    I had other toppers being used so just opened it today. I knew that size i ordered is right as per my mattress.           02:16 PM, 29th Mar                     Rai Ali Abbas                    But delivered item does not match what was ordered.           02:17 PM, 29th Mar                   Mais                   Could you please confirm if this is the intended item Giggles Quilted Mattress Protector - 130x70x20 cms           02:22 PM, 29th Mar                     Rai Ali Abbas                    Yes           02:22 PM, 29th Mar                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:22 PM, 29th Mar                   Mais                   We will get in touch with you at the soonest we can           02:23 PM, 29th Mar                     Rai Ali Abbas                    Thank you.           02:23 PM, 29th Mar                   Mais                   Is there anything else I can assist you with?           02:23 PM, 29th Mar                     Rai Ali Abbas                    No. This is it.           02:24 PM, 29th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           02:24 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944278