Subject: Note Added - [#5764813] Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 08:25:36 +0000 (UTC)

Hi ,    Varun Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5764813    Subject:  Returns   Requester: abdul kahar    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please proceed</span></div>
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<div class="MsoNormal"><span lang="EN-US">Best</span></div>
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<div class="MsoNormal"><span lang="EN-US">Varun</span></div>
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<div>From:<span lang="EN-US"> Splash &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 29 March 2023 12:08 PM<br>
<b>To:</b> Varun Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5764813] - Returns</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement  Refund approval<br>
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Order Date : Feb 13, 2023<br>
Order ID: 9414515715<br>
Tracking ID:  FC021323004111<br>
AWB: RP032723002985<br>
RMA: 1004120019<br>
Refund amount: AED 136.65<br>
Item ID: 165086602 - Solid Relaxed Fit Full Length Jeans with Button Closure and Pockets<br>
Concept: Splash UAE<br>
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Issue Description: The customer contacted us regarding his return item as late collection, and we have raised the issue to the courier team under this child ticket 5896459, but the return requests keep cancelling since Feb, could you please provide us with
 the refund approval for late collection? <br>
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Case History:  The customer has reached out to us on Tue, 28 Feb 2023 asking for his returned items refund.<br>
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Customer's history :  The customer is with us since 1/13/23.<br>
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Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mais.</span></div>
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