Subject: Note Added - [#5939566] Conversation with Bhavana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 08:08:36 +0000 (UTC)

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5939566    Subject:  Conversation with Bhavana   Requester: Bhavana    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr">As per your concern, we have checked and found the shared shipment has been already delivered kinldy check below payload,</div>
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<div dir="ltr">{<br>  "customer_shipment_id": "782226179960999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2023-03-27 11:23:19",<br>  "entry_type": "Hybris",<br>  "order_id": "7822261799",<br>  "chargeable_weight": "3.675",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_BAH",<br>  "ship_node": "6099999",<br>  "tracking_id": "FP0327230003018",<br>  "reference_number": "FP0327230003018"<br>}</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 372030 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status update</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> We have checked and found the shipment has been already delivered </span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
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<span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span><br>
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<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
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<span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span><br>
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<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/372030" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372030</a></span>
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                            On
                            Wed, 29 Mar at 12:10 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Mais,</div>
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<div dir="ltr">Greetings from FarEye!<br><br>We have received your concern regarding the status update request, and we are working on the same. <br>We will update you soon.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/372030" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372030</a></span>
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                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 29 Mar at 11:58 AM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi Team,<br><br>Problem Statement: State Order Update<br>Order Date : Mar 26, 2023<br>Order ID: 7822261799<br>Tracking ID: FP0327230003018<br>Required Assistance: Update The Order Status<br><br>Issue Description: As per hybris status the order is in progress and customer is saying that he already received the order and we have checker through the tracking ID that it was delivered on Mar 27/23 so please update this order ASAP, as the customer wants to return some items.<br><br>Regards,</div>
<div dir="ltr">Mais.</div>
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