Subject: Ticket Assigned - Conversation with Lulu Salal
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 13:38:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lulu Salal Lulu Salal                    Hi  I have purchased kids joggers  I want to exchange the items  Can you help           05:17 PM, 28th Mar                   Mais                   Hi Lulu, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:17 PM, 28th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you.           05:17 PM, 28th Mar                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           05:17 PM, 28th Mar                     Lulu Salal                    Ok. So how to return I couldn’t find options           05:19 PM, 28th Mar                   Mais                   Could you please share with us the names of the item you want to return as they are on the site r           05:19 PM, 28th Mar                     Lulu Salal                    Regular fit typographic joggers           05:20 PM, 28th Mar                   Mais                   Could you please confirm if you want to return the 2 items?           05:23 PM, 28th Mar                     Lulu Salal                    Yes two joggers           05:23 PM, 28th Mar                   Mais                   We would like to inform you that a return request has been created for the products from the order 9422364431 dated on 28-3-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           05:25 PM, 28th Mar                     Lulu Salal                    Ok Thank you ?           05:26 PM, 28th Mar                   Mais                   Is there anything else I can assist you with?           05:28 PM, 28th Mar                     Lulu Salal                    Actually I have purchased two more jog pants but it’s not with the pack.           05:29 PM, 28th Mar                     Lulu Salal                    I don’t get any information regarding that           05:30 PM, 28th Mar                   Mais                   We regret to inform you that the products were canceled because it was out of our stock/quality check issue, so we partially shipped your order, and the amount of the canceled product AED50.00 was returned to your account on 3/28/23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           05:31 PM, 28th Mar                   Mais                   Is there anything else I can assist you with?           05:32 PM, 28th Mar                     Lulu Salal                    So I have to wait 2 weeks more to order another?           05:33 PM, 28th Mar                   Mais                   Please allow us the time so that we can solve the issue and you can place a new order and we will do our best to process your order successfully.           05:33 PM, 28th Mar                     Lulu Salal                    Ok           05:34 PM, 28th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:38 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5939633