Subject: Ticket Assigned - Conversation with Bhavana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 13:28:40 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bhavana Bhavana                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  bhavana Bot:  Hi bhavana, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097334447195            05:08 PM, 28th Mar                   Mais                   Hi Bahavan, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:09 PM, 28th Mar                     Bhavana                    Need to return one product purchased online           05:09 PM, 28th Mar                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           05:09 PM, 28th Mar                     Bhavana                    But return option is not available           05:10 PM, 28th Mar                     Bhavana                    Order status is still under.processing           05:10 PM, 28th Mar                     Bhavana                             05:10 PM, 28th Mar                     Bhavana                    Received the product yesterday           05:10 PM, 28th Mar                     Bhavana                    Can you change the order status to "delivered"           05:11 PM, 28th Mar                     Bhavana                    So tht i will get the return item option           05:11 PM, 28th Mar                   Mais                   Sure we will update the order status at the soonest, however please share with us the names of the items you want to return as they are on the site so that we can arrange a return request on your behalf to avoiding more delay.           05:13 PM, 28th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:14 PM, 28th Mar                   Mais                   I have not received a response from you still, please confirm if we are still connected?           05:16 PM, 28th Mar                     Bhavana                    Yah           05:16 PM, 28th Mar                   Mais                   Could you please share with us the names of the items you want to return as they are on the site so that we can arrange a return request on your behalf to avoiding more delay.           05:17 PM, 28th Mar                     Bhavana                    I want to return the shoe and pants           05:17 PM, 28th Mar                     Bhavana                    Will mention the name 1.sec           05:17 PM, 28th Mar                     Bhavana                             05:19 PM, 28th Mar                     Bhavana                             05:20 PM, 28th Mar                     Bhavana                    These are the items to return           05:20 PM, 28th Mar                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:21 PM, 28th Mar                   Mais                   We will update the order status at the soonest and create a return request for you.           05:21 PM, 28th Mar                     Bhavana                    Thank you           05:21 PM, 28th Mar                     Bhavana                    So you will generate the request? No need for me to do it online?           05:22 PM, 28th Mar                   Mais                   Sure, we will do the needful from our end and at the soonest we can           05:22 PM, 28th Mar                     Bhavana                    Ok thanks alot           05:24 PM, 28th Mar                   Mais                   Is there anything else I can assist you with?           05:24 PM, 28th Mar                     Bhavana                    No           05:24 PM, 28th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:28 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5939566