Subject: Ticket Assigned - Conversation with DJ ADAM
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 12:45:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with DJ ADAM DJ ADAM                    Hi           04:28 PM, 28th Mar                     DJ ADAM                    Order # 9422418073           04:29 PM, 28th Mar                     DJ ADAM                    Above order number I had ordered 3 items, out of which I received 2 items and one of the item is shown to be cancelled.           04:30 PM, 28th Mar                     DJ ADAM                    Could I please know the reason of it being cancelled.           04:30 PM, 28th Mar                   Mais                   Hi Adam, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:32 PM, 28th Mar                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand tha
 t whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           04:33 PM, 28th Mar                   Mais                   We regret to inform you that the product Panelled Lace-Up Sneakers from order No.9422418073 was canceled because it was out of our stock/quality check, so we partially shipped your order, and the amount of the canceled AED48.00 product was returned to your account on 3/28/23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           04:34 PM, 28th Mar                   Mais                   We will also not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           04:34 PM, 28th Mar                     DJ ADAM                    Okay  One last question   The price of the shoes was aed60 but the refunded
  amount is aed48.  Could you pleaee please explain me on this?           04:36 PM, 28th Mar                   Mais                   Is there anything else I can assist you with?           04:36 PM, 28th Mar                     DJ ADAM                    This one please           04:39 PM, 28th Mar                   Mais                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           04:41 PM, 28th Mar                     DJ ADAM                    Okay  Thanks           04:42 PM, 28th Mar                   Mais                   Is there anything else I can assist you with?           04:43 PM, 28th Mar                     DJ ADAM                    No Thank you for the assistance           04:43 PM, 28th Mar                   Mais                   It was a pleasure to assist you. Tha
 nk you for shopping with Max.  Have a nice day!           04:45 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5939289