Subject: Ticket Assigned - Conversation with Marc Aurel Zeeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 12:31:21 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marc Aurel Zeeb Marc Aurel Zeeb                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  marc aurel zeeb Bot:  Hi marc aurel zeeb, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9422434499 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032823000054     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971509149784            04:14 PM, 28th Mar                   Mais                   Hi Marc, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:14 PM, 28th Mar                   Mais                   We can see that you have contacted us regarding the order 9422434499           04:15 PM, 28th Mar                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:15 PM, 28th Mar                     Marc Aurel Zeeb                    Hello ! I would like to ask about my delivery status as I couldn’t find anything on that link the bot sent to me           04:15 PM, 28th Mar                     Marc Aurel Zeeb                    Also I didn’t get a confirmation email about my order           04:15 PM, 28th Mar                     Marc Aurel Zeeb                    9422434499           04:16 PM, 28th Mar                     Marc Aurel Zeeb                    Adress skyview tower 1 room 2506           04:16 PM, 28th Mar                     Marc Aurel Zeeb                             04:17 PM, 28th Mar                   Mais                   Please accept our full apology for the delay, could you please confirm your contact number           04:17 PM, 28th Mar                     Marc Aurel Zeeb                    What is the contact number ?           04:17 PM, 28th Mar                   Mais                   Could you please confirm if this is your contact number +971509148784           04:20 PM, 28th Mar                     Marc Aurel Zeeb                    No it’s +971509149784           04:21 PM, 28th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:24 PM, 28th Mar                   Mais                   We will get in touch with you at the soonest           04:24 PM, 28th Mar                     Marc Aurel Zeeb                    My question is just when will my bag be delivered today           04:24 PM, 28th Mar                   Mais                   Kindly note that we will do our best to deliver your order at the soonest we can           04:27 PM, 28th Mar                     Marc Aurel Zeeb                    Can I track my order somewhere ? And why didn’t I get a confirmation email ?           04:27 PM, 28th Mar                   Mais                   Kindly note that you can track the delivery of the order via the website https://bit.ly/3v0Daf7 through the tracking number FP032823000054.           04:28 PM, 28th Mar                   Mais                   And please allow us the time so that we can update you through your email at the soonest we can           04:28 PM, 28th Mar                   Mais                   Is there anything else I can assist you with?           04:29 PM, 28th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:31 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5939187