Subject: Ticket Assigned - Conversation with Usha Venkatesh?
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 12:03:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Usha Venkatesh? Usha Venkatesh?                    Hi           03:46 PM, 28th Mar                     Usha Venkatesh?                    My order no. 9422204355           03:47 PM, 28th Mar                     Usha Venkatesh?                    It says delivery next day           03:48 PM, 28th Mar                     Usha Venkatesh?                    But today is 3rd day in its COD           03:48 PM, 28th Mar                     Usha Venkatesh?                    I hve not received anything as of now.           03:48 PM, 28th Mar                     Usha Venkatesh?                    Can u tell me the status           03:48 PM, 28th Mar                   Mais                   Hi Usha, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:50 PM, 28th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:50 PM, 28th Mar                   Mais                   Please give me a minute to check.           03:50 PM, 28th Mar                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           03:50 PM, 28th Mar                     Usha Venkatesh?                    0508460270           03:51 PM, 28th Mar                     Usha Venkatesh?                             03:51 PM, 28th Mar                     Usha Venkatesh?                    Let me know can i pik it up today evening in max burdubai opp to burjuman           03:52 PM, 28th Mar                     Usha Venkatesh?                    Becoz till weekend iam not in dubai           03:52 PM, 28th Mar                     Usha Venkatesh?                    So i msgd           03:52 PM, 28th Mar                   Mais                   Kindly note that we are unable to change the delivery method of the order after it has been confirmed.           03:55 PM, 28th Mar                   Mais                   However, please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:55 PM, 28th Mar                   Mais                   We will get in touch with you at the soonest, and you can arrange with the courier to deliver your items at your specified time and date.           03:55 PM, 28th Mar                     Usha Venkatesh?                    Its fine no worries just update me when i get will do other arrangements           03:57 PM, 28th Mar                   Mais                   Sure, please allow us the time and we will solve this issue           03:59 PM, 28th Mar                   Mais                   Is there anything else I can assist you with?           04:01 PM, 28th Mar                     Usha Venkatesh?                    No thanks but will be happy if u respond by today evening itself abt my order status           04:02 PM, 28th Mar                   Mais                   Sure, we will do our best to deliver the order at the soonest we can           04:02 PM, 28th Mar                     Usha Venkatesh?                    ??           04:03 PM, 28th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:03 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5939001