Subject: Ticket Assigned - Conversation with Soumya Saji
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 12:01:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Soumya Saji Soumya Saji                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  soumya saji Bot:  Hi soumya saji, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4722521089 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0328230004939     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi soumya saji, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4722521089 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0328230004939     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97431318132            03:44 PM, 28th Mar                     Soumya Saji                    Ok           03:44 PM, 28th Mar                   Mais                   Hi Soumya, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:44 PM, 28th Mar                   Mais                   We can see that you have contacted us regarding your order 4722521089           03:44 PM, 28th Mar                   Mais                   As per our records, your order 4722521089 has been delivered in 28-3-23, could you please confirm this?           03:45 PM, 28th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:46 PM, 28th Mar                   Mais                   I have not received a response from you still, please confirm if we are still connected?           03:48 PM, 28th Mar                     Soumya Saji                    Yes           03:49 PM, 28th Mar                     Soumya Saji                    Yes delivered but i didn't get shukran balance for the order.           03:50 PM, 28th Mar                     Soumya Saji                    Hello           03:52 PM, 28th Mar                   Mais                   Please allow us 24 hours so that the order status can be updated and then you will receive the order.           03:53 PM, 28th Mar                     Soumya Saji                    Not the order           03:53 PM, 28th Mar                     Soumya Saji                    Shukran points i didn't get.           03:53 PM, 28th Mar                     Soumya Saji                    I received the product.           03:53 PM, 28th Mar                   Mais                   Please allow us 24 hours so that the order status can be updated and then you will receive the points.           03:56 PM, 28th Mar                     Soumya Saji                    Ok thank you.           03:58 PM, 28th Mar                   Mais                   Is there anything else I can assist you with?           03:59 PM, 28th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:00 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5938966