Subject: Ticket Assigned - Conversation with Christo Xavier Dcosta
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 11:59:28 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Christo Xavier Dcosta Christo Xavier Dcosta                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  christo xavier dcosta Bot:  Hi christo xavier dcosta, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8421993891 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0326231000519     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096555998715            03:48 PM, 28th Mar                   Mais                   Hi Christo, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:49 PM, 28th Mar                   Mais                   We can see that you have contacted us regarding your order 8421993891           03:49 PM, 28th Mar                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           03:49 PM, 28th Mar                     Christo Xavier Dcosta                    Hi Mais           03:49 PM, 28th Mar                     Christo Xavier Dcosta                    Thr funny part is that i received a WhatsApp message asking for the location           03:50 PM, 28th Mar                     Christo Xavier Dcosta                    After sending that following up for almost 3 days now           03:50 PM, 28th Mar                     Christo Xavier Dcosta                    Seems like there is no clear answer on when i will receive my order           03:50 PM, 28th Mar                     Christo Xavier Dcosta                    So can i collect my items from a nearby branch?           03:51 PM, 28th Mar                     Christo Xavier Dcosta                    Maybe the Al Rai Branch           03:51 PM, 28th Mar                     Christo Xavier Dcosta                    I am afraid that the delivery comes in the morning when i am in the office then who is going to pay the cash           03:52 PM, 28th Mar                     Christo Xavier Dcosta                    My contact number is +965 55998715 or +965 65789104           03:52 PM, 28th Mar                     Christo Xavier Dcosta                    Address is Riggae, Kuwait           03:53 PM, 28th Mar                     Christo Xavier Dcosta                    Block 2           03:53 PM, 28th Mar                     Christo Xavier Dcosta                    Hello is anyone there??           03:56 PM, 28th Mar                   Mais                   Please accept our full apology for the delay           03:57 PM, 28th Mar                     Christo Xavier Dcosta                    Ok           03:57 PM, 28th Mar                   Mais                   We regret to inform you that we are unable to change the delivery method of the order after it has been confirmed           03:57 PM, 28th Mar                     Christo Xavier Dcosta                    Ok           03:57 PM, 28th Mar                   Mais                   However, please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:57 PM, 28th Mar                   Mais                   We will get in touch with you at the soonest we can and deliver your order on a priority.           03:57 PM, 28th Mar                     Christo Xavier Dcosta                    Ok cool           03:57 PM, 28th Mar                     Christo Xavier Dcosta                    Ok understood           03:57 PM, 28th Mar                     Christo Xavier Dcosta                    Pls let them be known to deliver only after 3 pm           03:58 PM, 28th Mar                   Mais                   Is there anything else I can assist you with?           03:58 PM, 28th Mar                     Christo Xavier Dcosta                    I am at work from 0800 to 1400 hrs           03:58 PM, 28th Mar                   Mais                   Kindly note that the courier will contact you before delivering the order and you can arrange with him, as well we will raise your query from our end           03:58 PM, 28th Mar                     Christo Xavier Dcosta                    That will be all, Mais thanks           03:58 PM, 28th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:59 PM, 28th Mar                     Christo Xavier Dcosta                    U too           03:59 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5938956