Subject: Ticket Assigned - Conversation with Adil Khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 11:42:51 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Adil Khan Adil Khan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  adil khan Bot:  Hi adil khan, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0564414081            03:21 PM, 28th Mar                   Mais                   Hi Adil, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:21 PM, 28th Mar                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:21 PM, 28th Mar                     Adil Khan                    Order#9422560296 received this order and one of the product was damaged           03:22 PM, 28th Mar                     Adil Khan                    Discount Ends In 1 day NYX Professional Make up Sweet Cheeks Matte | Mat           03:22 PM, 28th Mar                     Adil Khan                             03:23 PM, 28th Mar                     Adil Khan                             03:23 PM, 28th Mar                     Adil Khan                    All the products were messy because of this powder. Terrible packing           03:24 PM, 28th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:26 PM, 28th Mar                   Mais                   Please give me a minute to check.           03:26 PM, 28th Mar                     Adil Khan                    The moment I opened the bag powder was pouring out           03:26 PM, 28th Mar                     Adil Khan                    Terrible experience           03:26 PM, 28th Mar                     Adil Khan                    Hello? Are you with me?           03:29 PM, 28th Mar                   Mais                   Thank you for allowing me the time to check. I appreciate your patience.           03:29 PM, 28th Mar                     Adil Khan                    Please initiate a return request and refund           03:32 PM, 28th Mar                   Mais                   Sure, please allow me a minute           03:35 PM, 28th Mar                   Mais                   We would like to inform you that we have created a return request for the item. You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           03:38 PM, 28th Mar                     Adil Khan                    Done           03:39 PM, 28th Mar                   Mais                   We will collect your item at the soonest we can           03:39 PM, 28th Mar                   Mais                   Is there anything else I can assist you with?           03:41 PM, 28th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:42 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5938837