Subject: Ticket Assigned - Conversation with Joyal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 11:18:31 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Joyal Joyal                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  joyal Bot:  Hi joyal, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97336215605            03:10 PM, 28th Mar                   Mais                   Hi Joyal, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:10 PM, 28th Mar                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:10 PM, 28th Mar                     Joyal                    Good Afternoon           03:10 PM, 28th Mar                     Joyal                    I bought a Lee Cooper Shoe from centrepoint 3 months back. It was damaged and I was out of the country. Is there anything that can be done now?           03:12 PM, 28th Mar                     Joyal                    I have the receipt           03:12 PM, 28th Mar                   Mais                   Could you please confirm if you have purchased if from the store or through the online?           03:13 PM, 28th Mar                     Joyal                    Store           03:14 PM, 28th Mar                   Mais                   We kindly ask you to please visit the store in order to check with them.           03:15 PM, 28th Mar                     Joyal                    Ok.           03:16 PM, 28th Mar                   Mais                   Is there anything else I can assist you with?           03:16 PM, 28th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:18 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5938654