Subject: Ticket Assigned - Conversation with Ruqaiya Mufaddal
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 11:11:35 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ruqaiya Mufaddal Ruqaiya Mufaddal                    Hello           02:52 PM, 28th Mar                     Ruqaiya Mufaddal                    It’s been 3 days my order has not been delivered           02:52 PM, 28th Mar                     Ruqaiya Mufaddal                    Called babyshop 5 times           02:52 PM, 28th Mar                     Ruqaiya Mufaddal                    Everytime they told me driver is “out for delivery” even when I called at 1am           02:52 PM, 28th Mar                     Ruqaiya Mufaddal                    I paid 10 aed for shipping           02:52 PM, 28th Mar                     Ruqaiya Mufaddal                    I need compensation for the lack of support that has been caused to me           02:52 PM, 28th Mar                     Ruqaiya Mufaddal                    3 days           02:52 PM, 28th Mar                     Ruqaiya Mufaddal                    It was supposed to arrive on Sunday it’s Tuesday right now           02:53 PM, 28th Mar                   Mais                   Hi Ruqaiya, Good Afternoon. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           02:53 PM, 28th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:53 PM, 28th Mar                   Mais                   Please give me a minute to check.           02:53 PM, 28th Mar                     Ruqaiya Mufaddal                    I could’ve just done click and collect instead of paying for convenience  Because not it’s a big inconvenience caused to me  I had ordered a gift for a baby and I had to attend the func to on without the gift           02:53 PM, 28th Mar                     Ruqaiya Mufaddal                    5 times I called           02:53 PM, 28th Mar                     Ruqaiya Mufaddal                    And the executive told me they put notes or emails and this and that           02:53 PM, 28th Mar                     Ruqaiya Mufaddal                    What kind of help is this           02:53 PM, 28th Mar                     Ruqaiya Mufaddal                    I’ve been patiently waiting           02:53 PM, 28th Mar                     Ruqaiya Mufaddal                    But this is the worse service I’ve Rcvd           02:54 PM, 28th Mar                     Ruqaiya Mufaddal                    I’ve been very patient You have my number check my call history Calls are recorded please also hear the recordings           02:54 PM, 28th Mar                     Ruqaiya Mufaddal                    I want compensation now As well as my order           02:54 PM, 28th Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:57 PM, 28th Mar                   Mais                   Could you please confirm your contact number and your address?           02:58 PM, 28th Mar                     Ruqaiya Mufaddal                    971562444273  Garhoud 21c street villa 26           02:58 PM, 28th Mar                     Ruqaiya Mufaddal                    Pls note I’ve called 5 times so kindly do not tell me the same sentence about driver will deliver as soon as possible           02:59 PM, 28th Mar                     Ruqaiya Mufaddal                    It’s been 3 days and I paid plus requested urgent delivery           02:59 PM, 28th Mar                   Mais                   We can understand your frustration here. Please be assured as we have now escalated this issue to our courier team. Our team is working on it. Once we will get any update we will get back to you.           02:59 PM, 28th Mar                     Ruqaiya Mufaddal                    Are you kidding me           02:59 PM, 28th Mar                     Ruqaiya Mufaddal                    Yesterday 5 executives escalated to the courier team           02:59 PM, 28th Mar                     Ruqaiya Mufaddal                    Are you not understanding that I’ve been following up           03:00 PM, 28th Mar                     Ruqaiya Mufaddal                    Constantly           03:00 PM, 28th Mar                     Ruqaiya Mufaddal                    I’m requesting a compensation now  I’ve been very patient           03:00 PM, 28th Mar                   Mais                   I totally understand you, and we will raise your issue again in order to be solved on a priority.           03:00 PM, 28th Mar                     Ruqaiya Mufaddal                    I was also told the manager will contact me           03:00 PM, 28th Mar                     Ruqaiya Mufaddal                    Even that didn’t happen           03:00 PM, 28th Mar                     Ruqaiya Mufaddal                    So unfortunately I don’t trust the support anymore           03:00 PM, 28th Mar                     Ruqaiya Mufaddal                    It’s not priority clearly           03:00 PM, 28th Mar                   Mais                   Kindly be assured that we will do our best to deliver the order and solve the issue as soon as we can and within 24 hours, as well we will offer you a compensation voucher with the amount of 10 AED for the inconvenience we caused to you.           03:02 PM, 28th Mar                     Ruqaiya Mufaddal                    So even today my order is not guaranteed?           03:02 PM, 28th Mar                     Ruqaiya Mufaddal                    Why can’t you contact the driver           03:02 PM, 28th Mar                     Ruqaiya Mufaddal                    Call the courier company directly           03:03 PM, 28th Mar                     Ruqaiya Mufaddal                    How much should I wait           03:03 PM, 28th Mar                   Mais                   Please note that we have already raised the complaint to the courier and we will solve it at the soonest           03:03 PM, 28th Mar                   Mais                   Kindly allow us 24 hours as a maxmum.           03:03 PM, 28th Mar                     Ruqaiya Mufaddal                    3 days isn’t enough? Gave 24 hours yesterday Also if you can read my call history           03:04 PM, 28th Mar                     Ruqaiya Mufaddal                    One executive also requested urgent delivery           03:04 PM, 28th Mar                     Ruqaiya Mufaddal                    Before 5pm           03:04 PM, 28th Mar                     Ruqaiya Mufaddal                    There should be some support and priority given when required right?           03:04 PM, 28th Mar                     Ruqaiya Mufaddal                    What’s the point now when the function is over I didn’t have a gift with me           03:04 PM, 28th Mar                     Ruqaiya Mufaddal                    And I’m still following up           03:04 PM, 28th Mar                     Ruqaiya Mufaddal                    When I need help I wasn’t provided           03:05 PM, 28th Mar                   Mais                   Please accept our full apology for the delay, we will do our best to deliver your order at the soonest we can           03:06 PM, 28th Mar                     Ruqaiya Mufaddal                    Don’t trust it and frustrated that I’ve paid for it by card           03:07 PM, 28th Mar                   Mais                   Please accept our full apology, and we will do our best to solve this issue at the soonest we cna           03:09 PM, 28th Mar                   Mais                   Please accept our full apology, and we will do our best to solve this issue at the soonest we can           03:10 PM, 28th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           03:11 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5938606