Subject: Ticket Assigned - Conversation with Tatiana Isaza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 10:22:06 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tatiana Isaza Tatiana Isaza                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi tatiana isaza, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9422151469 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032623004497     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:10 PM, 27th Mar                     Tatiana Isaza                    I just received a message from Centrepoint           02:10 PM, 27th Mar                     Tatiana Isaza                             02:11 PM, 27th Mar                     Tatiana Isaza                    I’m at home, I have been at home since yesterday, so I don’t understand why the delivery guys missed me           02:11 PM, 27th Mar                     Tatiana Isaza                    the doorbell never rang           02:12 PM, 27th Mar                     Tatiana Isaza                    Maybe you can text or call to the delivery guy and say that I’m home waiting for him           02:13 PM, 27th Mar                     Tatiana Isaza                    ?           02:15 PM, 27th Mar                   Mais                   Hi Tatiana, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:16 PM, 27th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:16 PM, 27th Mar                   Mais                   Could you please confirm your contact number and your address?           02:16 PM, 27th Mar                     Tatiana Isaza                    Damac Hills-Golf Vista B-Apt 410           02:17 PM, 27th Mar                     Tatiana Isaza                    +971 54 237 4863           02:18 PM, 27th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:18 PM, 27th Mar                   Mais                   We wil get in touch with you at the soonest we can           02:18 PM, 27th Mar                     Tatiana Isaza                    Ok           02:19 PM, 27th Mar                   Mais                   Is there anything else I can assist you with?           02:20 PM, 27th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:21 PM, 27th Mar                     Tatiana Isaza                    Just waiting for my order, thank you           02:21 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932422