Subject: Ticket Assigned - Conversation with Oguad Karroum
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 10:13:24 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Oguad Karroum Oguad Karroum                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi oguad karroum, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9421939804 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC032623000302     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:55 PM, 27th Mar                     Oguad Karroum                    Ok           01:55 PM, 27th Mar                     Oguad Karroum                    Since Yesterday the deliver still didnt call me yet for second attempt           01:55 PM, 27th Mar                   Mais                   Hi Oguad, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:58 PM, 27th Mar                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           01:59 PM, 27th Mar                     Oguad Karroum                    Yes hotel ibis city center           01:59 PM, 27th Mar                     Oguad Karroum                    0582607681           02:00 PM, 27th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:00 PM, 27th Mar                   Mais                   We will get in touch with you at the soonest we can           02:00 PM, 27th Mar                     Oguad Karroum                    This is the same message i got from you           02:01 PM, 27th Mar                     Oguad Karroum                    But no action from you           02:01 PM, 27th Mar                   Mais                   Please accept our full apology and kindly allow us the time so that we can do the needful           02:02 PM, 27th Mar                   Mais                   Is there anything else I can assist you with?           02:04 PM, 27th Mar                     Oguad Karroum                    Ok tell me can make new order           02:05 PM, 27th Mar                   Mais                   Kindly note that for sure you can place a new order with the items you wish, and we will do our best to deliver the previous one at the soonest we can           02:08 PM, 27th Mar                   Mais                   Is there anything else I can assist you with?           02:10 PM, 27th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:13 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932369