Subject: Ticket Assigned - Conversation with Peer Mohamed Hadel
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 09:45:47 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Peer Mohamed Hadel Peer Mohamed Hadel                    Hi without any notification one item has been cancelled from my order           01:26 PM, 27th Mar                     Peer Mohamed Hadel                    I didn’t receive any messages or mail           01:26 PM, 27th Mar                     Peer Mohamed Hadel                             01:26 PM, 27th Mar                     Peer Mohamed Hadel                             01:26 PM, 27th Mar                   Mais                   Hi Peer, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:31 PM, 27th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:31 PM, 27th Mar                   Mais                   Please give me a minute to check.           01:31 PM, 27th Mar                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           01:37 PM, 27th Mar                     Peer Mohamed Hadel                    But for the cancelled item is new collection and still stocks is available in your system           01:38 PM, 27th Mar                   Mais                   We regret to inform you that the product Striped Polo T-shirt from order 9421755010 was canceled because it was out of our stock/quality check issues, so we partially shipped your order, and the amount of the canceled product AED28.00 was returned to your account on 25-3-23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           01:38 PM, 27th Mar                     Peer Mohamed Hadel                             01:38 PM, 27th Mar                   Mais                   We will also not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           01:38 PM, 27th Mar                     Peer Mohamed Hadel                    But for the cancelled item is new collection and still stocks is available in your system           01:39 PM, 27th Mar                     Peer Mohamed Hadel                    I didn’t receive any message or mail           01:39 PM, 27th Mar                   Mais                   Please note that may the item was in bad condition so it can not be delivered hence it was canceled.           01:42 PM, 27th Mar                   Mais                   Is there anything else I can assist you with?           01:44 PM, 27th Mar                     Peer Mohamed Hadel                    No thank you           01:45 PM, 27th Mar                     Peer Mohamed Hadel                    But ensure next time proper notification send from your end           01:45 PM, 27th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           01:45 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932179