Subject: Ticket Assigned - Conversation with Rosa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 09:43:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rosa Rosa                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi rosa, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7822353884 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:29 PM, 27th Mar                     Rosa                    The money has been deducted from my account and you are saying the order wasnt placed. It even shows in my app           01:30 PM, 27th Mar                   Mais                   Hi Rosa, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:31 PM, 27th Mar                   Mais                   Please give me a minute to check.           01:31 PM, 27th Mar                     Rosa                             01:32 PM, 27th Mar                     Rosa                    Are u still there           01:34 PM, 27th Mar                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 7822353884 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 7822353904           01:34 PM, 27th Mar                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           01:34 PM, 27th Mar                   Mais                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           01:35 PM, 27th Mar                     Rosa                    So i will receive my order today ? And i dont need to pay anything right?           01:35 PM, 27th Mar                   Mais                   Yes exactly, and we will do our best to deliver your order at the soonest we can.           01:39 PM, 27th Mar                   Mais                   Is there anything else I can assist you with?           01:41 PM, 27th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:43 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932164