Subject: Ticket Assigned - Conversation with Jet?
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 08:49:25 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jet? Jet?                    Hey hi           12:37 PM, 27th Mar                   Mais                   Hi Jet, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:38 PM, 27th Mar                     Jet?                    Hello           12:38 PM, 27th Mar                     Jet?                    Yes           12:38 PM, 27th Mar                     Jet?                    I have one complaint           12:38 PM, 27th Mar                     Jet?                    I oder shoes and sandal today 1.30 am, but the shoes is canceled, I didn't cancel any thing           12:39 PM, 27th Mar                     Jet?                    Are u there?           12:39 PM, 27th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not t
 he experience we wish you had when shopping on our website.           12:40 PM, 27th Mar                   Mais                   Please give me a minute to check.           12:40 PM, 27th Mar                     Jet?                    Ok           12:41 PM, 27th Mar                   Mais                   We would like to inform you that we have processed the refund of amount AED59.40 on 27-3-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:42 PM, 27th Mar                     Jet?                    No I didn't cancel anything           12:42 PM, 27th Mar                     Jet?                    I need the product           12:43 PM, 27th Mar                     Jet?                    Why it's happen??           12:43 PM, 27th Mar                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shoppi
 ng with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           12:43 PM, 27th Mar                   Mais                   We regret to inform you that the product has been canceled from order because it is out of stock/quality check, so we partially shipped your order, and the amount of the canceled product has been returned to your account.           12:44 PM, 27th Mar                   Mais                   We will also not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           12:44 PM, 27th Mar                     Jet?                    Uhgg ok           12:45 PM, 27th Mar                   Mais                   Is there anything else I can assist you with?           12:45 PM, 27th Mar                     Jet?                    Now 
 the money is refunded?           12:46 PM, 27th Mar                   Mais                   Yes, and it may takes 7-14 working days to be appeared in your account.           12:48 PM, 27th Mar                     Jet?                    Ok           12:48 PM, 27th Mar                     Jet?                    Thank you           12:48 PM, 27th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           12:49 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5931857