Subject: Ticket Assigned - Conversation with Rima Hamoui
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 08:44:41 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rima Hamoui Rima Hamoui                    Good morning           12:34 PM, 27th Mar                   Mais                   Hi Rima, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:35 PM, 27th Mar                     Rima Hamoui                    Regarding my order , I asked the driver to exchange a dress in the order for a bigger size and he did           12:35 PM, 27th Mar                     Rima Hamoui                    You then sent me a refund coupon for the dress           12:35 PM, 27th Mar                   Mais                   Yes please           12:36 PM, 27th Mar                     Rima Hamoui                    I did not return a dress , I only exchanged the size so I do not think I should get the coupon           12:36 PM, 27th Mar                     Rima Hamoui                    This is the coupon you sent me           12:36 PM, 27th Mar                   Mais                   Could you please confirm if you have exchanged the item at the store with the same price?           12:38 PM, 27th Mar                     Rima Hamoui                    Yes I did It was only a size exchange from 13-14 to 15-16           12:39 PM, 27th Mar                   Mais                   Kindly use this voucher as a gift from our end.           12:39 PM, 27th Mar                     Rima Hamoui                             12:39 PM, 27th Mar                     Rima Hamoui                    Thank you very much           12:40 PM, 27th Mar                     Rima Hamoui                    You have a wonderful day ?           12:40 PM, 27th Mar                   Mais                   It’s great to know that we’re making you happy – this makes all our efforts worthwhile.           12:41 PM, 27th Mar                   Mais                   Is there anything else I can assist you with?           12:42 PM, 27th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           12:44 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5931841