Subject: Ticket Assigned - Conversation with Doaa Mohammed Saad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 07:03:40 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Doaa Mohammed Saad Doaa Mohammed Saad                    Hi I have an order that should be delivered yesterday           10:46 AM, 27th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:46 AM, 27th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:46 AM, 27th Mar                     Doaa Mohammed Saad                    1           10:46 AM, 27th Mar                   Centrepoint UAE whatsapp bot                    Hello Doaa Mohammed Saad , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:46 AM, 27th Mar                     Doaa Mohammed Saad                    1           10:46 AM, 27th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:46 AM, 27th Mar                     Doaa Mohammed Saad                    9422080720           10:46 AM, 27th Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032623002170    You can also easily track your order from My Account > Order History.             10:46 AM, 27th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:46 AM, 27th Mar                     Doaa Mohammed Saad                    2           10:47 AM, 27th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:47 AM, 27th Mar                     Doaa Mohammed Saad                    1           10:47 AM, 27th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:47 AM, 27th Mar                     Doaa Mohammed Saad                    [email-masked]           10:48 AM, 27th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:49 AM, 27th Mar                   Mais                   Hi Doaa, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           10:55 AM, 27th Mar                   Mais                   We can see that you have contacted us regarding your order 9422080720           10:56 AM, 27th Mar                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           10:56 AM, 27th Mar                     Doaa Mohammed Saad                    0559332002 Two Seasons Hotel, Media City  Sheikh Zayed Road  room no. 2431           10:58 AM, 27th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             10:59 AM, 27th Mar                   Mais                   We will get in touch with you at the soonest we can           10:59 AM, 27th Mar                   Mais                   Is there anything else I can assist you with?           11:01 AM, 27th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           11:03 AM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5931317