Subject: Ticket Assigned - Conversation with Kuheli
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 12:59:00 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kuheli Kuheli                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi kuheli, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:39 PM, 25th Mar                     Kuheli                    Still waiting           04:40 PM, 25th Mar                     Kuheli                    M waiting for 1 of my refund since 26th Dec and still it's not received           04:41 PM, 25th Mar                     Kuheli                    What's going on??? I am really disappointed with this kind of service           04:41 PM, 25th Mar                     Kuheli                    On 21st Jan I enquired and you guys told me that its getting delayed due to dome technical issue and will be sorted within 48hrs however nothing of that sort happened           04:43 PM, 25th Mar                     Kuheli                    Refund was for order 4707267396 of 8.42qar           04:44 PM, 25th Mar                   Mais                   Hi Kuheli, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:46 PM, 25th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:46 PM, 25th Mar                   Mais                   Please give me a minute to check.           04:46 PM, 25th Mar                     Kuheli                    Okay           04:47 PM, 25th Mar                     Kuheli                    U there??           04:54 PM, 25th Mar                   Mais                   We would like to inform you that we have processed the refund of amount QAR8.06 on 12/28/22           04:54 PM, 25th Mar                   Mais                   As well, we have processed the refund of amount QAR8.41 on 1/24/23           04:54 PM, 25th Mar                   Mais                   And the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:54 PM, 25th Mar                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully.           04:55 PM, 25th Mar                   Mais                   Is there anything else I can assist you with?           04:56 PM, 25th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:58 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5923384