Subject: Ticket Assigned - Conversation with Hammad Qureshi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 12:53:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hammad Qureshi Hammad Qureshi                    5           04:34 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:34 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello Hammad Qureshi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:34 PM, 25th Mar                     Hammad Qureshi                    6           04:34 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hi Hammad Qureshi , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:34 PM, 25th Mar                     Hammad Qureshi                    5           04:34 PM, 25th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:34 PM, 25th Mar                     Hammad Qureshi                    Sure           04:34 PM, 25th Mar                     Hammad Qureshi                    I ordered this and collected from store           04:35 PM, 25th Mar                     Hammad Qureshi                    But the tomme tippe bottles were not same. I ordered without cartoons but I received with cartoons faces           04:35 PM, 25th Mar                     Hammad Qureshi                    I asked the outlet ti change this but they said i have to pay for other bottles because these are from online sale           04:35 PM, 25th Mar                     Hammad Qureshi                             04:35 PM, 25th Mar                     Hammad Qureshi                             04:35 PM, 25th Mar                   Mais                   Hi Hammad, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:43 PM, 25th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:43 PM, 25th Mar                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           04:43 PM, 25th Mar                   Mais                   Could you please confirm your wish about returning the item?           04:43 PM, 25th Mar                     Hammad Qureshi                    Yes please return           04:44 PM, 25th Mar                   Mais                   We would like to inform you that we have created a return request for the item           04:51 PM, 25th Mar                   Mais                   You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           04:51 PM, 25th Mar                   Mais                   Is there anything else I can assist you with?           04:52 PM, 25th Mar                     Hammad Qureshi                    No           04:52 PM, 25th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:53 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5923348