Subject: Ticket Assigned - Conversation with Jawad Syed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 12:10:54 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jawad Syed Jawad Syed                    Hi           03:54 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:54 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello Jawad Syed , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:54 PM, 25th Mar                     Jawad Syed                    3           03:55 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            03:55 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:55 PM, 25th Mar                     Jawad Syed                    2           03:55 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:55 PM, 25th Mar                     Jawad Syed                    1           03:55 PM, 25th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:55 PM, 25th Mar                     Jawad Syed                    [email-masked]           03:55 PM, 25th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:55 PM, 25th Mar                     Jawad Syed                    Ok           03:57 PM, 25th Mar                   Mais                   Hi Jawad, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:59 PM, 25th Mar                     Jawad Syed                    Your refund of AED 34.00 for order 9419456727 is on its way & will be credited in 5-7 business days.           03:59 PM, 25th Mar                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           03:59 PM, 25th Mar                     Jawad Syed                    Please check the status           03:59 PM, 25th Mar                   Mais                   We would like to inform you that we have processed the refund of amount AED 32.6 on 3/15/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:02 PM, 25th Mar                     Jawad Syed                    It is taking much time           04:03 PM, 25th Mar                     Jawad Syed                    I would appreciate if you make it ASAP           04:04 PM, 25th Mar                   Mais                   Sure, we will do our best to process the refund at the soonest we can           04:06 PM, 25th Mar                   Mais                   Is there anything else I can assist you with?           04:09 PM, 25th Mar                     Jawad Syed                    Thank you           04:09 PM, 25th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:10 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5923046