Subject: Ticket Assigned - Conversation with Dandouna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 11:52:24 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dandouna Dandouna                    Hello           03:41 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:41 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello Dandouna , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:41 PM, 25th Mar                     Dandouna                    2           03:41 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:41 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:41 PM, 25th Mar                     Dandouna                    2           03:41 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:41 PM, 25th Mar                     Dandouna                    1           03:41 PM, 25th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:41 PM, 25th Mar                     Dandouna                    [email-masked]           03:41 PM, 25th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:41 PM, 25th Mar                   Mais                   Hi Dina, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:42 PM, 25th Mar                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:42 PM, 25th Mar                     Dandouna                    Three times now , center point canceled my return request for no reasons !!           03:43 PM, 25th Mar                     Dandouna                    I don’t have time for playing this way           03:43 PM, 25th Mar                     Dandouna                    What’s wrong?           03:43 PM, 25th Mar                     Dandouna                    This is not the first time           03:43 PM, 25th Mar                     Dandouna                    I need to escalate my situation           03:44 PM, 25th Mar                     Dandouna                    Check my history for this conversation and this order           03:44 PM, 25th Mar                     Dandouna                             03:44 PM, 25th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:44 PM, 25th Mar                   Mais                   Could you please confirm your contact number and your address?           03:44 PM, 25th Mar                     Dandouna                    No body call , all purchased orders are delivered smoothly           03:45 PM, 25th Mar                     Dandouna                    Why each time sending me can’t reach you !!           03:45 PM, 25th Mar                     Dandouna                    No body asked my for location           03:45 PM, 25th Mar                     Dandouna                    Delivery ppl are lying obviously           03:45 PM, 25th Mar                     Dandouna                    Location pin:https://maps.google.com/?q=25.098965,55.335510 Dubai -Wadi Alsafa 2 Falcon city of wonders  Western residence Villa 14-35 Dina haggag 00971507118250           03:46 PM, 25th Mar                   Mais                   Please accept our full apology for this delay.           03:46 PM, 25th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:46 PM, 25th Mar                   Mais                   We will get in touch with you at the soonest we can           03:46 PM, 25th Mar                     Dandouna                    Everyday I hear the same statements again and again           03:46 PM, 25th Mar                     Dandouna                    And next day canceling my return request           03:47 PM, 25th Mar                   Mais                   Please accept our full apology for the delay, please be assured that we will do our best to not repeat this issue again and to solve it at the soonest we can           03:48 PM, 25th Mar                   Mais                   Is there anything else I can assist you with?           03:50 PM, 25th Mar                     Dandouna                    That’s all           03:51 PM, 25th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:52 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922917