Subject: Ticket Assigned - Conversation with Zobia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 11:24:16 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zobia Zobia                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  zobia Bot:  Hi zobia, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9421538285 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0556120017            03:03 PM, 25th Mar                     Zobia                    Ok           03:04 PM, 25th Mar                   Mais                   Hi Zobia, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:07 PM, 25th Mar                   Mais                   We can see that you have contacted us regarding your order 9421538285           03:07 PM, 25th Mar                   Mais                   As per our records the order has been delivered successfully to you on 24-3-23, could you please confirm that?           03:08 PM, 25th Mar                     Zobia                    No           03:10 PM, 25th Mar                     Zobia                    I have not received the order           03:10 PM, 25th Mar                     Zobia                    Thats why i m concern why is it showing delivered           03:10 PM, 25th Mar                   Mais                   Could you please check with your family members?           03:13 PM, 25th Mar                     Zobia                    Yes yes           03:15 PM, 25th Mar                     Zobia                    I have done everything           03:15 PM, 25th Mar                     Zobia                    what is the delivery address they have delivered?           03:15 PM, 25th Mar                   Mais                   Please give me a minute to check.           03:16 PM, 25th Mar                     Zobia                    Yes pls           03:17 PM, 25th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:20 PM, 25th Mar                   Mais                   We will get in touch with you at the soonest we can           03:20 PM, 25th Mar                   Mais                   Is there anything else I can assist you with?           03:22 PM, 25th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:24 PM, 25th Mar                     Zobia                    Yes pls ok           03:24 PM, 25th Mar                     Zobia                    That would be all           03:24 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922739