Subject: Ticket Assigned - Conversation with Majeda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 11:23:53 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Majeda Majeda                    Hi , I made an order yesterday for wrong address and I need to change it to the correct one how this can hap           02:58 PM, 25th Mar                     Majeda                    Happen           02:58 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:58 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:58 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:58 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:58 PM, 25th Mar                     Majeda                    1           02:58 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello Majeda , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:58 PM, 25th Mar                     Majeda                    1           02:59 PM, 25th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:59 PM, 25th Mar                     Majeda                    9421890854           02:59 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032523002383    You can also easily track your order from My Account > Order History.             02:59 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:59 PM, 25th Mar                     Majeda                    2           03:00 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:00 PM, 25th Mar                     Majeda                    1           03:00 PM, 25th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:00 PM, 25th Mar                     Majeda                    [email-masked]           03:00 PM, 25th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:00 PM, 25th Mar                   Mais                   Hi Majeda, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:03 PM, 25th Mar                   Mais                   We can see that you have contacted us regarding your order 9421890854           03:03 PM, 25th Mar                   Mais                   We would like to inform you that your order is on it's way to you and it will be delivered at the soonest           03:04 PM, 25th Mar                     Majeda                    I will receive it today , as if not I want to change the location           03:04 PM, 25th Mar                   Mais                   Please be assured that we will do our best to deliver your order as soon as we can, knowing that you will be contacted by the courier before delivering the order so you can arrange with him to deliver your item at your specified time and to your specified location           03:06 PM, 25th Mar                     Majeda                    Okay actually I want to chane it to Dubai           03:08 PM, 25th Mar                   Mais                   Could you please share with us the new address?           03:12 PM, 25th Mar                     Majeda                    https://maps.google.com/maps?q=25.182954788208,55.374355316162           03:12 PM, 25th Mar                     Majeda                    Dubai/Ras al khor /wasl green park/building T1/flat 405           03:13 PM, 25th Mar                   Mais                   Could you please confirm your contact number as well?           03:16 PM, 25th Mar                     Majeda                    0506607609           03:16 PM, 25th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:19 PM, 25th Mar                   Mais                   We will get in touch with you at the soonest we can           03:19 PM, 25th Mar                   Mais                   Is there anything else I can assist you with?           03:20 PM, 25th Mar                     Majeda                    Thanks           03:21 PM, 25th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:23 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922738