Subject: New Reply Received - RE: Your refund is on its way
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 11:08:10 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  RE: Your refund is on its way  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Team,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I tried using the same code still its not accepting it.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Sourabh Gugnani</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:3.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Human Resources - Footwear
</span><span lang="EN-US" style='font-size:5.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="color:black"><img width="15" height="15" style="width:.1527in;height:.1527in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcyNDg0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nMRpRbEAoKLpkbEwmbZphjrtzUJtlaviOOLITzkeVgo" data-id="2044015724846" alt="signature_911360194"></span><span lang="EN-US" style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>  </span><span lang="EN-US" style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>+971
 4 5173503   </span><span lang="EN-PH" style="color:black"><img width="9" height="18" style="width:.0902in;height:.1875in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcyNDg0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iiL_pFkMXY-e-8T-EVHthrsnWRSqU5nJroqKIzTP_HI" data-id="2044015724847" alt="signature_55581850"></span><span lang="EN-US" style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'> </span><span lang="EN-US" style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>+971
 56 416 9055</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:5.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span lang="EN-US" style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Landmark Tower, Dubai Marina, Dubai PO Box 25030,
 UAE</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<a href="https://www.centrepointstores.com/ae/en/search/?q=shoes" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="263" height="89" style="width:2.7361in;height:.9236in" id="Graphic_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcyNDg0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZywbFx6VxebxddKC0aaIg1l-Msi4YNKjwWusT2qrpzI" data-id="2044015724848"></span></a><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><i><span lang="EN-US" style='font-size:8.0pt;font-family:"Bookman Old Style",serif;color:green'><img width="33" height="24" style="width:.3472in;height:.25in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcyNDg0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tAFX3fZIhZycNwRsyuogdzq_kAZoV9rnwi0BvyiDkNU" data-id="2044015724849" alt="Untitled">Please
 consider the environment before printing this e-mail.</span></i></b><span lang="EN-US" style="font-size:8.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Sourabh Gugnani
<br>
<b>Sent:</b> Tuesday, 22 November 2022 1:26 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Your refund is on its way</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"><span lang="EN-US">Sure </span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US">Let me try to use this promo code.. thank you
</span><span lang="EN-US" style='font-family:"Segoe UI Emoji",sans-serif'>&#128522;</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Sourabh Gugnani</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:3.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Human Resources - Footwear
</span><span lang="EN-US" style='font-size:5.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="color:black"><img width="15" height="15" style="width:.1527in;height:.1527in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcyNDg0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nMRpRbEAoKLpkbEwmbZphjrtzUJtlaviOOLITzkeVgo" data-id="2044015724846" alt="signature_911360194"></span><span lang="EN-US" style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>  </span><span lang="EN-US" style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>+971
 4 5173503       </span><span lang="EN-PH" style="color:black"><img width="9" height="18" style="width:.0902in;height:.1875in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcyNDg0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iiL_pFkMXY-e-8T-EVHthrsnWRSqU5nJroqKIzTP_HI" data-id="2044015724847" alt="signature_55581850"></span><span lang="EN-US" style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>   </span><span lang="EN-US" style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>+971
 56 416 9055</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:5.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span lang="EN-US" style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Landmark Tower, Dubai Marina, Dubai PO Box 25030,
 United Arab Emirates</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US"><img width="271" height="32" style="width:2.8263in;height:.3333in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcyNDg1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DnMgLZMrbltw3mN344f8EfgiodeBo-Pg1NtdRJZODts" data-id="2044015724850" alt="signature_1645815052"></span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><i><span lang="EN-US" style='font-size:8.0pt;font-family:"Bookman Old Style",serif;color:green'><img width="33" height="24" style="width:.3472in;height:.25in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcyNDg0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tAFX3fZIhZycNwRsyuogdzq_kAZoV9rnwi0BvyiDkNU" data-id="2044015724849" alt="Untitled"></span></i></b><b><i><span lang="EN-US" style='font-size:8.0pt;font-family:"Bookman Old Style",serif;color:green'>Please
 consider the environment before printing this e-mail.</span></i></b><span lang="EN-US" style="font-size:8.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, November 19, 2022 8:23 PM<br>
<b>To:</b> Sourabh Gugnani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Your refund is on its way</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span lang="EN-US" style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
<div></div>
<div></div>
<div><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 5295085</span></div>
<div></div>
<div></div>
<div><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email
 below for us to help us resolve your query.</span></div>
<div></div>
<div></div>
<div><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
<div></div>
<div></div>
<div><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
<div></div>
<div></div>
<div><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br>
<br>
تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5295085<br>
<br>
نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
<br>
نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
<br>
نتطلع الى ردكم.</span><span lang="EN-US" dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
<div><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——</span></div>
<div></div>
<div></div>
<div>
<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mais Hasan :
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Sourabh​,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please accept our full apologies for the inconvenience caused to you.<br>
<br>
Regarding the item (All-Over Floral Print Top with 3/4 Volume Sleeves and Round Neck) and (Solid Mini Drop Waist Dress with Round Neck and Long Sleeves), we would like to inform you that we have processed the refund of amount (AED 73.22) as a refund voucher
 which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 95566353980881973375. *Terms and conditions apply.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>And regarding the item (Floral Print Midi Tiered Dress with Puff Sleeves), we would like to inform you that we have processed the refund of amount (AED 72.4095)
 on (4/11/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.<br>
<br>
As well, we have processed the refund of amount (AED 0.8057) in your My Credit wallet. You can use your my credit account in your online purchase in 5 easy steps:<br>
 <br>
Step 1 - Simply log onto your account<br>
Step 2 - Start shopping<br>
Step 3 - Add chosen items to basket<br>
Step 4 - Proceed to checkout<br>
Step 5 - Select the my credit as a payment option<br>
 <br>
Feel free to reach out to us if you need any further assistance!</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
Max Support Team.<br>
 <br>
* Terms and conditions:<br>
1. This voucher code is valid till 6 Months<br>
2. Voucher is only valid on ​ttps://<a href="http://www.maxfashion.com/" rel="noreferrer">www.maxfashion.com/</a><br>
3. The voucher code can only be used once, on a single transaction – per head/credit card/registration. </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5295085