Subject: Ticket Assigned - Conversation with Dandouna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 11:00:40 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dandouna Dandouna                    Salam           02:49 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:49 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello Dandouna , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:49 PM, 25th Mar                     Dandouna                    2           02:49 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:49 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:49 PM, 25th Mar                     Dandouna                    2           02:49 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:49 PM, 25th Mar                     Dandouna                    1           02:49 PM, 25th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:49 PM, 25th Mar                     Dandouna                    [email-masked]           02:49 PM, 25th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:49 PM, 25th Mar                   Mais                   Hi Dina, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:54 PM, 25th Mar                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           02:54 PM, 25th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:56 PM, 25th Mar                   Mais                   I have not received a response from you still, please confirm if we are still connected?           02:58 PM, 25th Mar                   Mais                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           03:00 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922580