Subject: Ticket Assigned - Conversation with SM
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 10:55:11 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SM SM                    Hi           02:33 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:33 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello SM , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:33 PM, 25th Mar                     SM                    2           02:33 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:33 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:33 PM, 25th Mar                     SM                    2           02:34 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:34 PM, 25th Mar                     SM                    1           02:34 PM, 25th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:34 PM, 25th Mar                     SM                    [email-masked]           02:34 PM, 25th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:34 PM, 25th Mar                     SM                             02:34 PM, 25th Mar                     SM                    Regarding ths, ther are two items in ths for return           02:35 PM, 25th Mar                     SM                    Yesterday someone came to collect these but I was out to work           02:35 PM, 25th Mar                     SM                    Pls let me knw if anyone is coming to pick up today?           02:35 PM, 25th Mar                   Mais                   Hi Salim, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:37 PM, 25th Mar                   Mais                   Please give me a minute to check.           02:37 PM, 25th Mar                     SM                    Also pls tell me what’s the pick up address mentioned in it           02:38 PM, 25th Mar                   Mais                   We have checked for you and found by your return tracking number RP032323003441 that an attempt will be made to collect the items on 25-3-23 and you will be contacted on 562914364. We hope they will be collected as soon as possible.           02:38 PM, 25th Mar                     SM                    Ok but tell me th address           02:39 PM, 25th Mar                     SM                    Mentioned           02:39 PM, 25th Mar                     SM                    To collect           02:39 PM, 25th Mar                   Mais                   We would like to inform you that the address is 1st Floor, Sahara Center Mall - New extension           02:39 PM, 25th Mar                     SM                    No           02:40 PM, 25th Mar                     SM                    Pick up address yo be Yarmook Tiger 0207           02:40 PM, 25th Mar                     SM                    Al nahda           02:40 PM, 25th Mar                     SM                    Sharjah           02:40 PM, 25th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:41 PM, 25th Mar                     SM                    Ok           02:41 PM, 25th Mar                     SM                    I need it to b picked up from ths place pls           02:41 PM, 25th Mar                     SM                    Also, I want them to call me while collecting           02:41 PM, 25th Mar                   Mais                   Sure, we will raise the issue to the courier team in order to collect your items from the new address and to contact you before collecting yhe items           02:44 PM, 25th Mar                     SM                    ?           02:44 PM, 25th Mar                   Mais                   Is there anything else I can assist you with?           02:54 PM, 25th Mar                     SM                    Nothing           02:54 PM, 25th Mar                     SM                    Thnks           02:54 PM, 25th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:54 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922542