Subject: Ticket Assigned - Conversation with Zakaria
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 10:23:59 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zakaria Zakaria                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi zakaria, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4720688796 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:09 PM, 25th Mar                   Mais                   Hi Zakaria, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:10 PM, 25th Mar                   Mais                   We can see that you have contacted us regarding your order 4720688796           02:10 PM, 25th Mar                     Zakaria                    Hello I was in touch earlier and you said to contact again if no delivery           02:11 PM, 25th Mar                     Zakaria                    My order was meant to be delivered before 1pm Doha ti.e           02:11 PM, 25th Mar                     Zakaria                    So far no delivery and no one called me           02:11 PM, 25th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           02:11 PM, 25th Mar                   Mais                   We would like to inform you that the expected date of the order to be delivered is 25-3-23, so please allow us till the end of this day as a maximum so that the order can be delivered.           02:12 PM, 25th Mar                   Mais                   Knowing that we will do our best to deliver it as soon as we can           02:12 PM, 25th Mar                     Zakaria                    We were meant to receive before 1pm           02:12 PM, 25th Mar                     Zakaria                    No one mentioned the complete day           02:12 PM, 25th Mar                     Zakaria                    We are sitting at home cant do anything waiting for delivery           02:12 PM, 25th Mar                   Mais                   Please note that the courier will contact you before delivering the order and you can arrange with him to deliver your order at your specified time if you were not available.           02:13 PM, 25th Mar                     Zakaria                    This is unprofessional           02:14 PM, 25th Mar                     Zakaria                    When you put option to select timing slot on the order placement then you should respect the time selected           02:14 PM, 25th Mar                     Zakaria                    Not to leave it for drivers convenience           02:14 PM, 25th Mar                   Mais                   Please accept our full apology for the delay, please be assured that we will do our best to raise our quality service and improve our performance in order to not repeat such mistakes again and to meet all your wish.           02:15 PM, 25th Mar                     Zakaria                    I need courriee number or who is going to deliver           02:16 PM, 25th Mar                     Zakaria                    Please share your logistics number or management number           02:16 PM, 25th Mar                   Mais                   Kindly accept our full apology as we do not have the courier's numbers, but he will call you at the soonest, please allow us the time and we will assist you to the fullest.           02:16 PM, 25th Mar                     Zakaria                    I dont want apologies my friend .. thanks but I want this to be solved so I want to speak with someone who has answers           02:17 PM, 25th Mar                   Mais                   Sure, please note that we will do our best to solve this issue on a priority and deliver your order at the soonest we can           02:18 PM, 25th Mar                     Zakaria                    So give me an office number in charge of this to escalate           02:18 PM, 25th Mar                   Mais                   Kindly note that we will raise the issue after closing the chat and we will update you with all the detials through your email at the soonest we can           02:21 PM, 25th Mar                   Mais                   Is there anything else I can assist you with?           02:22 PM, 25th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:23 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922317