Subject: Ticket Assigned - Conversation with Ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 10:17:47 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Ahmed                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ahmed, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:46 PM, 25th Mar                   Mais                   Hi Ahmed, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:47 PM, 25th Mar                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           01:47 PM, 25th Mar                     Ahmed                    Hi Mais           01:48 PM, 25th Mar                     Ahmed                    Hope all well           01:48 PM, 25th Mar                     Ahmed                    I wanted to check if there is an option for return and replacement at the same time at any of your stores           01:49 PM, 25th Mar                     Ahmed                    I have bought some clothes and the size was a bit bigger           01:49 PM, 25th Mar                     Ahmed                    So I wanted to check what is the replacement process and options           01:50 PM, 25th Mar                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           01:50 PM, 25th Mar                     Ahmed                    Okay great           01:51 PM, 25th Mar                   Mais                   Could you please confirm your wish about returning the items, or at the stores?           01:51 PM, 25th Mar                     Ahmed                    I’m trying to reach sp outlet mall Dubai on thier contact number however no one picks the phone           01:51 PM, 25th Mar                     Ahmed                    I got to know that the size I’m looking for is available there           01:52 PM, 25th Mar                     Ahmed                    So I wanted to check with them before I drive to thier           01:52 PM, 25th Mar                   Mais                   Please share with us the item link and we will check the store availability of it at the stores           01:54 PM, 25th Mar                     Ahmed                             01:55 PM, 25th Mar                     Ahmed                    I’m looking for 36 or 34           01:55 PM, 25th Mar                     Ahmed                    Which both I believe they are available at the outlet mall Dubai branch           01:56 PM, 25th Mar                   Mais                   Please give me a minute to check.           01:56 PM, 25th Mar                     Ahmed                    Also I’m not sure from the price so could you please check that for me as well           01:56 PM, 25th Mar                     Ahmed                    Okies           01:56 PM, 25th Mar                   Mais                   We kindly ask you to please check with the store team regarding the item availability as we are unable to find this item.           02:01 PM, 25th Mar                     Ahmed                    Yesterday I check with your colleague and she confirmed that the same item is available at splash Dubai outlet mall           02:02 PM, 25th Mar                     Ahmed                    Both the sizes had 5 available quantity           02:03 PM, 25th Mar                     Ahmed                    Im trying to reach the branch to check that out however no one picks the phone up ?           02:03 PM, 25th Mar                     Ahmed                    Is t there a way to reach this people out ?           02:03 PM, 25th Mar                   Mais                   Please accept our full apology for bothering you, in case they did not pick the ophne, we kindly ask you to please visit the nearest store to you           02:04 PM, 25th Mar                     Ahmed                    I’m going to drive to your branch if they are not picking the phone up ?           02:05 PM, 25th Mar                   Mais                   Yes please.           02:05 PM, 25th Mar                     Ahmed                    What is the use of having phone ?           02:05 PM, 25th Mar                     Ahmed                    Can’t you approach them to get this phone answered?           02:05 PM, 25th Mar                     Ahmed                    This is really annoying           02:06 PM, 25th Mar                     Ahmed                    Why the phone is there then ?           02:06 PM, 25th Mar                     Ahmed                    To enforce the customer to driver to thier branch which is located at the middle of the desert ?           02:06 PM, 25th Mar                   Mais                   Please accept our full apology, and please be assured that we will do our best to raise our quality service and improve our performance in order to meet all your wish.           02:07 PM, 25th Mar                     Ahmed                    I need to make sure if they do have it or no before I make the drive           02:07 PM, 25th Mar                     Ahmed                    Fine then raise it now           02:07 PM, 25th Mar                     Ahmed                    And give me the reference number of that service request           02:07 PM, 25th Mar                     Ahmed                    This is completely unacceptable           02:07 PM, 25th Mar                     Ahmed                    I have to drive for an hour for the reason is that the store is open and no one picks the phone up           02:08 PM, 25th Mar                   Mais                   Please allow us the time and we will update you at the soonest we can through your email.           02:10 PM, 25th Mar                     Ahmed                    Great           02:10 PM, 25th Mar                     Ahmed                    Do you have my email ?           02:10 PM, 25th Mar                   Mais                   Could you please confirm if this is your email [email-masked]?           02:11 PM, 25th Mar                     Ahmed                    Yes correct           02:11 PM, 25th Mar                   Mais                   Kindly allow us the time and we will assist you to the fullest.           02:12 PM, 25th Mar                     Ahmed                    Okay           02:12 PM, 25th Mar                   Mais                   Is there anything else I can assist you with?           02:13 PM, 25th Mar                     Ahmed                    I just need the service request number           02:14 PM, 25th Mar                     Ahmed                    For none picking customer calls for more than 2 hours           02:14 PM, 25th Mar                   Mais                   Sure, we will send to you through the email, as we are creating the complaint from the chat.           02:14 PM, 25th Mar                     Ahmed                    Okay great           02:15 PM, 25th Mar                     Ahmed                    That’s all for now Mais           02:16 PM, 25th Mar                   Mais                   We thank your patience and understanding.           02:16 PM, 25th Mar                   Mais                   Is there anything else I can assist you with?           02:16 PM, 25th Mar                     Ahmed                    I’m also going to initiate the return process for the app it self           02:16 PM, 25th Mar                     Ahmed                    Since it didn’t seems that there is away to push those items back to any branch           02:17 PM, 25th Mar                     Ahmed                    That’s all           02:17 PM, 25th Mar                     Ahmed                    Thank you           02:17 PM, 25th Mar                     Ahmed                    I will expect the email soon on that matter           02:17 PM, 25th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:17 PM, 25th Mar                     Ahmed                    You too           02:17 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922271