Subject: Ticket Assigned - Conversation with Mazhar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 09:53:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mazhar Mazhar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mazhar Bot:  Hi mazhar, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Cancel the order Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  4721786274 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97455947445            01:34 PM, 25th Mar                     Mazhar                    ???           01:37 PM, 25th Mar                     Mazhar                    ?????           01:40 PM, 25th Mar                   Mais                   Hi Mazhar, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:40 PM, 25th Mar                   Mais                   We can see that you have contacted us regarding your order 4721786274           01:40 PM, 25th Mar                     Mazhar                    I want to cancel it but can’t see any option           01:41 PM, 25th Mar                     Mazhar                    ???           01:43 PM, 25th Mar                   Mais                   We would like to inform you that we are unable to cancel the order right now as it is under delivery to the store           01:44 PM, 25th Mar                   Mais                   However, kindly note that the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           01:44 PM, 25th Mar                     Mazhar                    Once it delivered to store will the cancellation option will be available           01:45 PM, 25th Mar                   Mais                   Kindly note that once the order will be ready for collection at the store, you do not have to collect it and then it will be canceled after 14 days.           01:49 PM, 25th Mar                   Mais                   Is there anything else I can assist you with?           01:51 PM, 25th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:52 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922122