Subject: Ticket Assigned - Conversation with N
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 13:31:35 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with N N                    Hi  May i know if the order will be deliver or its canceled??           05:23 PM, 24th Mar                     N                    Because i got an email that it’s canceled!!!the the amount will be return !!!           05:24 PM, 24th Mar                   Mais                   Dear customer, Good Evening. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           05:24 PM, 24th Mar                   Mais                   Could you please confirm if this is the intended order 9421286926?           05:24 PM, 24th Mar                     N                    Yes           05:25 PM, 24th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:27 PM, 24th Mar                   Mais                   We would like to inform you that our courier partner tried to  deliver your order without success.           05:27 PM, 24th Mar                   Mais                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           05:27 PM, 24th Mar                   Mais                   As well, we have processed the refund of amount AED223.00 on 24-3-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:27 PM, 24th Mar                   Mais                   Once again please accept our full apology, and please be assured that this error will be raised to the concerned team to try not to repeat this error again. Your time and your comfort are important to us.           05:28 PM, 24th Mar                     N                    ?           05:28 PM, 24th Mar                   Mais                   Is there anything else I can assist you with?           05:28 PM, 24th Mar                     N                    You cant           05:29 PM, 24th Mar                   Mais                   Please accept our full apology for this, and please be assured that we will do our best to not repeat such mistakes again and to raise our quality service in order to meet all your wish.           05:30 PM, 24th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           05:31 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5919239