Subject: Ticket Assigned - Conversation with Sudipta Deb
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 13:13:45 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sudipta Deb Sudipta Deb                    Hi           05:07 PM, 24th Mar                     Sudipta Deb                    I received my item           05:07 PM, 24th Mar                     Sudipta Deb                    I want to exchange the item I received is damaged           05:07 PM, 24th Mar                   Mais                   Hi Sudipta, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:08 PM, 24th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:08 PM, 24th Mar                   Mais                   Could you please share with us images about the item you received showing the issue?           05:08 PM, 24th Mar                 
     Sudipta Deb                             05:08 PM, 24th Mar                     Sudipta Deb                    I ordered same two pcs           05:09 PM, 24th Mar                     Sudipta Deb                    One is damaged           05:09 PM, 24th Mar                   Mais                   Could you please share with us the order number?           05:09 PM, 24th Mar                     Sudipta Deb                    Plz exchange           05:09 PM, 24th Mar                     Sudipta Deb                    0525946272           05:09 PM, 24th Mar                     Sudipta Deb                             05:10 PM, 24th Mar                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish and we will do our best to deliver it correctly without any mistakes or 
 delays.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           05:10 PM, 24th Mar                     Sudipta Deb                    Ok sure           05:11 PM, 24th Mar                   Mais                   Could you please confirm your wish about return the item through the online?           05:11 PM, 24th Mar                     Sudipta Deb                    Return plz n refund           05:11 PM, 24th Mar                     Sudipta Deb                    One pcs only           05:11 PM, 24th Mar                     Sudipta Deb                    One which is fine will keep           05:11 PM, 24th Mar                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 9421570472 dated on 24-3-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           05:12 PM, 24th Mar                     Su
 dipta Deb                    Thanks           05:12 PM, 24th Mar                   Mais                   Is there anything else I can assist you with?           05:12 PM, 24th Mar                     Sudipta Deb                    No thnx           05:13 PM, 24th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:13 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5919160