Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 12:48:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502727585            04:38 PM, 24th Mar                   Mais                   Hi Iqra, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:39 PM, 24th Mar                     Hi                    Hi dear           04:39 PM, 24th Mar                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:39 PM, 24th Mar                     Hi                    Can you check my order           04:40 PM, 24th Mar                     Hi                    Yes           04:40 PM, 24th Mar                     Hi                    I have to return orders           04:40 PM, 24th Mar                     Hi                    One is abaya n other is comfortor           04:40 PM, 24th Mar                     Hi                    As you can see in my order history           04:41 PM, 24th Mar                     Hi                    Pickup of order # 9421338486 Solid Blanket - 180x200 cms  -... +1item(s)  with the Tracking # RP032323002973 was unsuccessful. Our delivery partner is out for pickup again.           04:41 PM, 24th Mar                     Hi                    Pickup of order # 9418271671 Nukhbaa Embroidered Abaya with...   with the Tracking # RP032223003707 was unsuccessful. Our delivery partner is out for pickup again.           04:41 PM, 24th Mar                     Hi                    I did not receive any call or msg from the driver           04:41 PM, 24th Mar                     Hi                    Then how is it unsuccessful?           04:41 PM, 24th Mar                     Hi                    Kindly check and take the items asap           04:42 PM, 24th Mar                     Hi                    As i will be travelling tomorrow evening           04:42 PM, 24th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:44 PM, 24th Mar                   Mais                   Could you please confirm your contact number and your address?           04:44 PM, 24th Mar                     Hi                    0502727585 - shj, bu daniq area, behind mega mall, mubarak al naumi building, 5 floor 51 flat           04:45 PM, 24th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:46 PM, 24th Mar                   Mais                   We will get in touch with you at the soonest we can           04:46 PM, 24th Mar                     Hi                    Pls i will be leaving uae tomorrow           04:46 PM, 24th Mar                     Hi                    I need to return these items asap           04:46 PM, 24th Mar                   Mais                   Please rest assured that we will do our best to arrange the collection at the soonest we can and on a priority.           04:47 PM, 24th Mar                   Mais                   We thank your patience and understanding.           04:47 PM, 24th Mar                     Hi                    Thanks           04:47 PM, 24th Mar                   Mais                   Is there anything else I can assist you with?           04:47 PM, 24th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:48 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5919047